Job Description
About the Role
The Ultra Luxury Hotel in Sea Point is seeking an experienced IT Support Engineer to join their team. As a key member of the hotel’s technical operations, you will be responsible for ensuring the seamless operation of all information technology systems and infrastructure, providing exceptional support to departments and staff, and maintaining the highest standards of reliability, security, and functionality.
Key Responsibilities
- Provide first and second-line technical support to all departments and staff.
- Install, configure, and maintain hardware including PCs, printers, servers, and network equipment.
- Manage and monitor the hotel’s network infrastructure, including Wi-Fi, LAN, and VLAN environments.
- Support and maintain the Property Management System (PMS), POS systems, and all hotel-specific software.
- Perform regular system backups, updates, and security patching.
- Manage user accounts, access controls, and Active Directory/domain administration.
- Liaise with software vendors and third-party IT service providers.
- Maintain an IT asset register and ensure all equipment is properly documented.
- Ensure cybersecurity best practices are followed, including firewall management and staff awareness.
- Support audio-visual equipment in meeting rooms, event spaces, and public areas.
- Respond to IT-related guest requests (e.g., connectivity issues) with urgency and professionalism.
- Maintain IT documentation, user manuals, and standard operating procedures.
Requirements
- National Diploma or Degree in Information Technology or Computer Science.
- Microsoft Certified (MCP, MCSA, or equivalent).
- Minimum 2–3 years’ IT support experience; hotel or hospitality environment preferred.
- Experience with Opera PMS or equivalent hotel systems advantageous.
- Networking certifications (CompTIA Network, CCNA) advantageous.
Qualifications
- None mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town City Centre
Cape Town City Centre is home to a thriving IT and computing industry, with many multinational corporations and local businesses requiring skilled professionals to drive their digital transformation. Generally speaking, the job market in this field remains dynamic, with opportunities arising in various sectors such as technology, finance, and healthcare. Typically, these roles involve working on software development, data analysis, or IT project management.
Salary expectations for IT and computing professionals in Cape Town City Centre vary widely depending on factors like experience, company size, and industry sector. Generally, junior positions may start within the R200 000 – R400 000 per annum bracket, while senior roles can fetch salaries ranging from R800 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates, and actual salaries can differ significantly depending on individual circumstances.
Common skills required for IT and computing roles in Cape Town City Centre include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud-based platforms like AWS or Azure, and experience with data analysis tools like Tableau or Power BI. Other essential skills often include excellent communication, problem-solving, and project management skills.
The financial services sector is one industry where IT and computing professionals are often in high demand. Technology companies, software development firms, and manufacturing businesses also commonly employ individuals in this field. Additionally, the healthcare industry and government sectors are increasingly reliant on IT solutions to drive their operations.
For those looking to establish a career in IT and computing, common progression paths include moving into senior technical roles or taking on leadership positions within software development teams. Many employers also offer opportunities for professional development through training programs, mentorship schemes, and continuous learning initiatives. Typically, experienced professionals can expect to take on more strategic roles, working closely with clients, stakeholders, or other high-level decision-makers to drive business growth and innovation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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