Job Description
- Technical Support: Provide first-line technical assistance to customers and internal teams, addressing issues related to intraoral scanners, digital workflows, and CoDiagnostiX software
- Installation & Setup: Ensure seamless installation and configuration of hardware and software for new and existing customers
- Training & Education: Deliver engaging training sessions for customers and internal teams on digital solutions, emphasizing their practical applications
- Field Support: Occasionally travel to customer sites to provide hands-on support, troubleshooting, and training
- Product Expertise: Stay up-to-date on Straumann Group’s product portfolio, including CoDiagnostiX, and ensure customers are fully informed of the latest innovations
- Documentation: Maintain accurate records of technical support activities, training sessions, and customer interactions
- Collaboration: Work closely with sales and marketing teams to support customer adoption and satisfaction
Qualifications:
Education:
- A+ or N+ certification (or equivalent IT qualification).
Experience:
- 2–4 years of experience in IT support or a related technical role.
- Basic knowledge of IT infrastructure, including hardware, software, and networking.
- Experience with CAD/CAM systems, dental software, or CoDiagnostiX is an advantage
Skills:
- Strong troubleshooting and problem-solving abilities
- Excellent communication and interpersonal skills, with the ability to simplify technical concepts for non-technical audiences
- Organizational and time-management skills
Other:
- Fluency in English (additional languages are a plus)
- Willingness to travel regionally for customer support and training
- Proactive, adaptable, and eager to learn
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Engineering Management Jobs in Western Cape
In Western Cape, South Africa, the demand for skilled Engineering Management professionals is consistently high, with a strong focus on supporting the growth and development of various industries. Typically, these roles are found in sectors such as technology, manufacturing, and energy, where complex systems and processes require expert oversight. Generally, companies in these industries seek out candidates who can effectively manage teams, drive innovation, and ensure operational efficiency.
For Engineering Management positions in Western Cape, the salary range is broad and can vary significantly depending on factors like experience, company size, and industry sector. Typically, entry-level roles may start within a broad range of R500 000 to R1 million per annum, while senior positions can command salaries upwards of R2 million to R5 million or more. However, it’s essential to note that these are general estimates, and actual salaries can differ significantly based on individual circumstances.
Common skills for Engineering Management roles include: project management methodologies; technical expertise in areas such as mechanical engineering, electrical engineering, or civil engineering; leadership and team management skills; excellent communication and problem-solving abilities; proficiency in engineering software and tools; data analysis and interpretation skills; and strategic thinking and planning capabilities. Often, companies also value candidates with experience in lean manufacturing, Six Sigma, or other quality control methodologies.
Engineering Management roles are commonly found in industries such as technology, where innovation and R&D drive business success, financial services, where complex systems require expert management, and manufacturing, where operational efficiency is critical to competitiveness. In these sectors, engineers manage cross-functional teams, develop and implement process improvements, and ensure compliance with regulatory requirements.
For career development, Engineering Management roles offer a range of opportunities for growth and advancement. Typically, senior positions lead to roles such as Director of Engineering or Head of Operations, where candidates can leverage their technical expertise and leadership skills to drive business strategy. Often, promotions also involve taking on additional responsibilities, such as leading large-scale projects or overseeing multiple teams.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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