Job Description
About the Role
The FIT Reservations Specialist role at The Vineyard Hotel is a critical position that ensures maximum room revenue through efficient reservation management, customer service, and revenue maximization. As part of our commitment to staff well-being and growth, we offer comprehensive benefits, including medical aid, retirement, and disability funding.
Key Responsibilities
- Handle phone and email enquiries regarding reservations accurately and efficiently.
- Process reservations, including cancellations and changes, according to procedures in Opera.
- Update booking systems with new reservations and changes, ensuring all channel bookings have correct information.
- Add detailed billing instructions to bookings and monitor availability.
- Manage overbooking situations, meeting special requests and requirements.
- Prepare reports on reservation activity and provide exceptional customer service to clients.
- Keep abreast of hotel activities and offer upselling opportunities to guests.
- Resolve issues or complaints related to reservations and assist with other administrative tasks.
Requirements
- Matric Certificate with a Hotel Diploma or Degree.
- Experience in a similar position in a 4*/5* establishment.
- Basic understanding of revenue management principles.
- Basic accounting skills.
- Computer Literacy, including MS Office and Opera.
- Experience with GDS Operating systems and website intranets.
Qualifications
- Formal education/certifications not specified.
Salary & Benefits
- Not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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