South Africa: Fragrance Advisor – Hemingways (East London) posted by Prestige Cosmetic Group

Position : Fragrance Advisor – Chanel Department : Sales Location : Hemingways (East London) Reporting to : Retail Development Manager The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Some of the luxurious brands include Chanel, Bvlgari, La Prairie, and Dolce & Gabbana to name a few. The Prestige Cosmetics Group epitomizes luxury, dynamism, sophistication and excellence and is offering an exciting opportunity for a driven and ambitious individual to join the team as a Fragrance Advisor for Chanel. Purpose of the Role The purpose of the role is to provide an exceptional client experience to maximise sales and profitability; to ensure that operating standards are executed and maintained, and to build and enhance the retailer brand image. KEY RESPONSIBILITIES MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY Achieve monthly and annual sales targets Assist in setting up and driving sales at events/launches/retailer activities Provide feedback on sales/customer related issues or concerns timeously BRAND MANAGEMENT Monitor competitor activity, stay up to date with current industry trends Ensure that hygiene and safety standards are maintained according to retailer requirements at all times Adhere to and maintain brand standards at all times STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS Ensure that stock is merchandised according to merchandising guidelines Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience Stock administration, stockloss prevention, stock level control and management Implementation and adherence to operating procedures and policies at all times Asset control and security Point of sale CUSTOMER EXPERIENCE Provide an exceptional and consistent client experience to all clients Uphold and reinforce the Client journey and experience standards Build relationships, loyalty and inspire confidence in clients by providing fragrance recommendations Use expert knowledge and skills when demonstrating fragrances to clients Share fragrance tips, expert knowledge, current trends and provide customers with a personalised, educational experience Drive increased customer data base (attraction of NEW customers) TEAMWORK Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable Support and assist new team members with onboarding and orientation Ensure that exceptional; consistent standards are maintained Live the company values; conduct oneself with integrity at all times ADMINISTRATION Daily tracking sheets/reports completed and submitted as required Implementation of CRM processes Retail reports and updates as required COMPETENCIES Deciding and Initiating Action Working with People Relating & Networking Adhering to Principles and Values Persuading and Influencing Planning and Organising Delivering Results & Meeting Customer Expectations Coping with pressure and setbacks REQUIREMENTS/QUALIFICATIONS Matric certificate At least 2 years cosmetics/fragrance experience within a retail environment Must be able to demonstrate retail knowledge and current industry trends Must be a team player, an active learner and problem-solver Must be willing to work weekends and shifts as required Must have own transport Job: Sales and Service