South Africa: General Manager – Luxury Game Reserve – Namibia | Lb posted by Kendrick Recruitment

Hospitality General Manager | Luxury Game Reserve | Namibia Kendrick Recruitment is seeking a highly experienced Hospitality General Manager to lead operations across a luxury game reserve in Namibia. This is a live-in role on a working cycle of six weeks on, two weeks off, ideal for a seasoned professional with extensive safari and hospitality management experience. Location Namibia Property Type Luxury game reserve Salary Negotiable depending on experience Live-in position Live-In Benefits Furnished accommodation Gas, water, and electricity Housekeeping services provided Use of a vehicle for company purposes Uniform sets DSTV Access to Wi-Fi (depending on availability) Flights with Wilderness Air to and from Windhoek (depending on availability) Free medical evacuation in the event of injury Free medical insurance – Accident Protector through Prosperity Subsidised bed night rates at select lodges for managers Pension and medical aid optional for expats; pension compulsory for locals Key Responsibilities Manage all hospitality personnel and departments across the reserve Develop and implement human resource progression and training programs Oversee financial and administrative management of the hospitality operations Lead strategic product development initiatives Interact with guests to ensure a professional five-star experience Ensure flawless, high-class service delivery across all camps Direct day-to-day front-of-house management of all camps Guide and manage camp management teams in each camp Liaise with the Guide Manager regarding activity needs and operational improvements Identify training needs and provide suitable solutions Implement and maintain lodge and company standards for front and back of house Address guest complaints directly and ensure corrective actions are implemented Analyse customer feedback and provide strategic direction for continuous improvement Manage camp budgets and provide progress reports Candidate Requirements Minimum 7 years’ experience at senior management level in the tourism industry, preferably 5-star safari properties Bachelor’s degree in business, tourism, or a related field Proven track record in financial and strategic management Experience with staff training, evaluation, and development Excellent communication and computer literacy skills Fluent in English; multilingualism is advantageous Knowledge of personalised service principles and processes Professional presentation, responsible, and reliable Familiarity with industry developments and trends Willingness to work long, flexible hours unsupervised and under pressure Valid driver’s license and Professional Driving Permit (PDP) This role offers a unique opportunity for a highly experienced hospitality professional to oversee a portfolio of luxury safari camps in one of Namibia’s premier game reserves, delivering world-class guest experiences.