Job Description
Main Purpose of the Job (Overall objective)
- The SAP Support Manager will support the strategic and operational management of the SAP ERP systems. This role is responsible for ensuring system stability, managing support to the end-user community, compilation of training material, and continuous improvement with a strong emphasis on the Order to Cash function. The incumbent will manage a team of four and drive performance in alignment with business goals.
- The role will be based at the Roodepoort Lea Glen branch and will report into the Applications Portfolio Manager. Please note this is an office-based role.
Key Performance Areas
- Resolve daily operational issues and drive system enhancements.
- Support and manage the SAP solution for the Order to Cash and/or the Procure to Pay processes.
- Manage the IT SAP team responsible for the Order to Cash solution, ensuring high performance and collaboration.
- Oversee SAP system operations, ensuring 99.8% uptime.
- Drive the use of SAP SEN training tools and ensure 100% training material is updated and live.
- Collaborate to ensure successful audits with no repeat findings and implement corrective actions.
- Support the SAP authorization software (Sorterion) roll-out with special attention to ensuring the appropriate roles & access is designed to ensure efficient SAP support.
- Implement and activate SAP ALM and ensure full adoption by the SAP support team.
- Manage IT initiatives and change requests efficiently within allocated time and budget.
- Allocate resources to support tasks on major projects in collaboration with the Application Portfolio Manager and the project office ensuring timely, quality delivery. Ensure handover from projects to support.
- Manage change requests and 3rd level support through the 3rd party Application Managed Service (AMS) contract with the agreed budget.
Required Minimum Education and Qualification and Experience
- Bachelor’s degree in Information Systems, Business Administration or related.
- Extensive experience with SAP S/4HANA, particularly in the Order to Cash processes.
- Proven leadership experience managing teams of 4/5 or more.
- Strong project management and process improvement skills.
- Excellent communication and stakeholder management abilities.
- SAP S4 training or certification is desirable.
Competencies
- Delivery-focused and customer-oriented.
- Resilient and adaptable to change.
- Analytical with strong problem-solving skills
- Visionary and enterprising mindset.
Kindly regard your application as unsuccessful if you have not heard from the agency within 2 weeks.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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