Stellenbosch: Reservations Manager posted by Wild Dreams Hospitality
Posted on 2025-07-17 00:00:00
| Employer | Wild Dreams Hospitality |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Stellenbosch |
Job Summary
REQUIREMENTS:
- Grade 12 with a relevant tertiary qualification
- At least 3 years experience in Reservations Management, preferably in a 5* or luxury environment
- Hotel booking systems proficiency (such as Protel Air or similar)
- Experience working with MS Office and Excel
- Availability to work weekends and public holidays, as needed
- Must have knowledge of revenue management systems and principles
- Strong leadership, people management and communication skills
- Excellent attention to detail and organisational ability
- Must have fantastic interpersonal skills with a guest-focused approach
- Ability to work under pressure and in fast-paced environments
RESPONSIBILITIES:
- Will be motivating and managing the reservations team, providing training to staff as needed
- Maximising room revenue through strategic inventory management, as well as collaborating with stakeholders and the Lodge Sales Manager
- Writing of reports, attending meetings and providing feedback as is required
- Handling special requests, VIP bookings and dealing professionally with problems as they arise
- Responsible for managing all communication with guests through calls, emails and messages, ensuring exceptional customer service
- You will be overseeing the entire reservations process to ensure every step is seamless, from enquiry to confirmation
- Working closely with all the other Heads of Departments
- You will ensure the accurate data management, reporting and system maintenance on Protel Air
This position is based in Stellenbosch, Western Cape.
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