Job Description
About the Role
We are seeking a skilled Technician to join our team in Swartklip, specializing in access control and Time & Attendance systems. The ideal candidate will have at least 2 years’ experience in an OT environment and be client-focused, able to work independently in the field.
Key Responsibilities
- Infrastructure Support & Maintenance:
- Perform installation, configuration, and maintenance of turnstiles, access readers, and controllers.
- Conduct regular inspections and preventative maintenance on T&A hardware.
- Troubleshoot and resolve faults in controllers, power supplies, cabling, and peripheral devices.
- Replace and repair faulty devices or components when required.
- Network & System Support:
- Perform first-level troubleshooting on network connections (LAN, cabling, switches) related to T&A systems.
- Escalate advanced networking or system issues to support engineers where necessary.
- Verify connectivity between controllers, readers, and backend systems.
- Assist with firmware upgrades and configuration of T&A devices.
- Incident & Request Management:
- Log, update, and resolve incidents and service requests within agreed SLAs.
- Provide accurate fault descriptions and resolution details in the ticketing system.
- Escalate unresolved or complex incidents to the appropriate support group.
- Collaboration & Client Engagement:
- Work closely with system engineers, support engineers, and vendors to restore services.
- Communicate effectively with site operations and security personnel during fault resolution.
- Provide user guidance on basic system functionality when required.
Requirements
- Function related experience: At least 2 years of experience in an OT environment
- Qualifications:
- Grade 12
- A/N Electronic certification (essential)
- IT Relevant Diploma (preferred)
Qualifications
Grade 12
Salary & Benefits
Salary details not specified.
Note: The salary and benefits section was left blank as the original job description did not mention these details.
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