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Waterberg: Guest Relations Manager posted by Bright Placements

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Job Description

About the Role

The Guest Relations Manager is a key liaison between Bright Placements’ lodge and its guests, ensuring an exceptional and seamless guest experience from arrival to departure. This role is central to maintaining our 5-star service standards by managing guest feedback, coordinating personalized services, and ensuring every guest feels valued and cared for.

Key Responsibilities

  • Personally welcome all guests and oversee arrivals/departures for all guests
  • Maintain strong presence in the lodge during guest meal times and key guest interactions
  • Handle guest requests, special occasions, and complaints promptly and professionally
  • Anticipate guest needs and ensure proactive delivery of exceptional service
  • Create daily guest preference sheets for all departments (chefs, housekeeping, guides)
  • Manage and monitor guest satisfaction scores and reviews (e.g., TripAdvisor, Google)

Requirements

  • Diploma or Degree in Hospitality Management or Tourism
  • Minimum 3–5 years’ experience in a similar guest-facing role in a luxury lodge or hotel environment
  • Experience working in a remote or bush setting preferred

Qualifications

  • No qualifications mentioned.

Salary & Benefits

  • Competitive salary and benefits package offered, including live-in accommodation, meals on duty, uniform, provident fund, and medical aid.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Limpopo

In Limpopo, South Africa, the catering and hospitality industry is a significant sector that provides employment opportunities for individuals passionate about delivering exceptional customer experiences. Typically, job seekers in this field can expect to find work in various settings, including restaurants, hotels, event management companies, and private residences. Generally, the demand for skilled and enthusiastic professionals is high, making it an attractive career choice for many.

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In terms of compensation, salaries in the catering and hospitality industry are generally lower compared to other sectors. However, this can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salary ranges between R20 000 and R40 000 per annum, while more senior roles can command higher salaries, often ranging from R60 000 to R100 000 or more. It’s essential to note that these are broad estimates, and actual salaries can differ significantly depending on individual circumstances.

Common skills required for careers in catering and hospitality include excellent communication and interpersonal skills, attention to detail, physical stamina, and the ability to work well under pressure. Typically, employers look for candidates who possess a combination of these skills, as they are essential for providing exceptional customer service and ensuring that guests or clients have an unforgettable experience. Other valuable skills include event management, menu planning, and inventory control.

Various industries commonly employ catering and hospitality professionals, including the financial services sector, technology industry, manufacturing sector, and tourism industry. In Limpopo, the mining sector is also a significant employer in this field, particularly for those with experience working in remote or rural areas.

For those interested in pursuing a career in catering and hospitality, there are numerous opportunities for professional development and advancement. Typically, senior roles offer more responsibility, higher salaries, and greater autonomy, while specialized skills such as event management or culinary arts can open doors to new career paths. With the right training, experience, and attitude, individuals can build successful careers in this dynamic and rewarding field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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