Waterberg: Lodge Manager (5* Luxury Lodge) – Waterberg posted by HotelJobs

About the Role

We are seeking an experienced and skilled Lodge Manager to join our 5* Luxury Game Lodge in the Waterberg area. As the key leader of the lodge, you will be responsible for ensuring exceptional guest experiences, maintaining operational standards, and driving financial success.

Key Responsibilities

• Managing the HOD team for the lodge in all operational, health and safety and staff welfare functions
• Ensuring that the guest experience is of excellent quality and that guests’ expectations are met
• Maintaining all operational standards across the board
• Ensuring the lodge is maintained as per the standards
• Assigning the HOD team to daily tasks, organising workflow, ensuring the team understands their duties and the standards expected
• Monitoring the HOD teams’ productivity and providing constructive feedback
• Managing finances to ensure the lodge operates at an optimum and expenses are controlled and costs saved where possible
• Interacting with guests in a professional manner, representing the lodge as a whole, and resolving any guest complaints speedily and professionally
• Creating and maintaining a safe and healthy working environment for general well-being of all staff members (including staff meals and accommodation)
• Sharing information with the management team and departmental teams to avoid miscommunication and ensure smooth operations
• Building and maintaining relationships within the community, with suppliers, and contractors
• Upholding and communicating the vision, mission, and business ethics of the management company

Requirements

Grade 12

A formal hospitality qualification

At least 2 years of experience in a 5* Game Lodge / Boutique Hotel in a Management role

Good Operational knowledge of all departments

Knowledge and understanding of South African Labour Laws

Knowledge and understanding of Health and Safety Act and requirements

Knowledge and understanding of good labour practices and HR procedures

Excellent communication skills

Good time management and project management skills

Ability to lead the team and set the example

Qualifications

None mentioned in original job description.