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Waterberg: Rooms Division Manager (Luxury Lodge) – Waterberg posted by Phoenix Recruitment

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Job Description

Luxury lodge based in the Waterberg is looking for a Rooms Division Manager to oversee all guest-facing accommodation operations , including front office , housekeeping and reservations , ensuring high luxury standards and seamless guest experiences. Key duties include managing staff , maintaining room quality , managing budgets and facilitating guest relations. Duties: Ensuring top-tier cleanliness and upkeep of lodge rooms and public areas. Responsible for guest satisfaction, handling complaints, and enforcing brand standards, cleanliness, and comfort. Manages daily operations of Front Office (reception, reservations, concierge) and Housekeeping (cleaning, laundry) to ensure high standards. Managing check-ins, check-outs, and guest services to ensure a welcoming environment. Handling queries, complaints, and enhancing the overall guest experience. Scheduling, training, and motivating housekeeping and front-of-house staff. Managing inventory, purchasing, and budgeting for rooms-related supplies. Develops operating budgets, manages stock levels, controls expenses, and works to improve profitability. Schedules staff, conducts performance appraisals, handles hiring, and provides training, often in conjunction with HR. Forecasts occupancy levels and sets operational goals. Requirements: Grade 12 A formal hospitality qualification Experience in luxury hospitality or safari lodge management. Strong leadership, interpersonal, and organizational skills Experience in team management and fostering a collaborative culture. Strong interpersonal skills for handling staff and guest relations. Proficiency in property management systems and hospitality software. Ability to resolve conflicts and manage unexpected issues promptly.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Catering / hospitality Jobs in Limpopo

In Limpopo, South Africa, the catering and hospitality industry is a significant sector that provides employment opportunities for individuals passionate about delivering exceptional customer experiences. Typically, job seekers in this field can expect to find work in various settings, including restaurants, hotels, event management companies, and private residences. Generally, the demand for skilled and enthusiastic professionals is high, making it an attractive career choice for many.

In terms of compensation, salaries in the catering and hospitality industry are generally lower compared to other sectors. However, this can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salary ranges between R20 000 and R40 000 per annum, while more senior roles can command higher salaries, often ranging from R60 000 to R100 000 or more. It’s essential to note that these are broad estimates, and actual salaries can differ significantly depending on individual circumstances.

Common skills required for careers in catering and hospitality include excellent communication and interpersonal skills, attention to detail, physical stamina, and the ability to work well under pressure. Typically, employers look for candidates who possess a combination of these skills, as they are essential for providing exceptional customer service and ensuring that guests or clients have an unforgettable experience. Other valuable skills include event management, menu planning, and inventory control.

Various industries commonly employ catering and hospitality professionals, including the financial services sector, technology industry, manufacturing sector, and tourism industry. In Limpopo, the mining sector is also a significant employer in this field, particularly for those with experience working in remote or rural areas.

For those interested in pursuing a career in catering and hospitality, there are numerous opportunities for professional development and advancement. Typically, senior roles offer more responsibility, higher salaries, and greater autonomy, while specialized skills such as event management or culinary arts can open doors to new career paths. With the right training, experience, and attitude, individuals can build successful careers in this dynamic and rewarding field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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