Wellington: Store Manager – Wellington

Store Manager – Wellington R16 000 – R18 000 Per Month Negotiable based on qualification and experience Established and Reputable Hardware company is seeking a strong leader, numerically strong and customer centric Store Manager to join their dynamic team of professionals. The Store Manager is responsible for overseeing daily store operations, driving sales growth, managing staff, and ensuring compliance with company standards. KEY DUTIES & RESPONSIBILIES: Operational management Ensure the store is effectively managed and always maintained Always provide the highest standard of service to customers ensuring staffing levels adequately satisfy customer demand at peak trading times and that the store team understand the service level requirements. Review and monitor the nature of all complaints ensuring they are resolved promptly and professionally Oversee the day-to-day leadership of team members Take responsibility for the efficient and effective running of the store Ensure the store adheres to company and legislative operating policies and procedures, e.g. housekeeping, merchandising standards etc. Liaise with Head Office / Support Centre to ensure the overall goals of the branch are met Ensure good security practices are followed and always maintained during and outside of trading hours Liaise with suppliers as and when required to maintain a good working relationship with them. Advise on product knowledge, queries, stock, merchandising, pricing, promotions when needed Ensure proper procedures are in place for all store activities and communicated throughout Maintain an awareness of competitor activity and report any relevant issues to the appropriate parties. Gas movement between store and storage, including arranging pick-up of stock at the supplier Arranging pick-up of stock at suppliers and Spiro’s when needed Store Planning Prepare effectively for upcoming promotions Maintain a good knowledge of promotional product Ensure stock, price tickets, and support material is prepared Prepare new merchandising ideas in advance Assist in staff preparation including upcoming rosters when required Contribute to the planning of long-term objectives for the store IR/Personnel Consulting and negotiating with management, staff and head office over working conditions etc., and ensuring open communications Representing the company in disciplinary hearings and chairing and preparing outcomes of disciplinary hearings Discuss staff performance problems with HR Participate in development of recommendations regarding personnel policies Supervising the recruitment and hiring process of all staff at store level Assisting with staff training Planning, assigning and reviewing work of the current workforce and ensuring that all staff have suitable workloads Assisting Company in complying with health and safety regulations Conducting investigations into employee grievances and general work-related problems Assisting in new employee orientation to foster positive attitude toward organization goals Dealing with all other HR/IR related queries Stock Management (stock on floor) Ensure continual improvements in stock availability and inventory controls. Identify slow selling lines and communicate with the stock team. Obsolete stock to be returned to the supplier or marked down. Ensure fast moving, high margin lines are always available. Ensure stock items are priced correctly. Monitor and control all aspects of store shrinkage. Monitor cement and sand levels. Investigate non scanning items and negative stock. Maintain GP% by monitoring GP% reports. Shelf talkers are effectively displayed at the correct price. Empty pegs are identified and a stock take performed on the stock. Shelf talkers are effectively displayed at the correct price. Shelves are merchandised correctly. Stock always pulled forward on the shelves. STORE SALES AND MARKETING Ensure stock availability is at optimum levels to encourage maximum spend. Conduct regular reviews of immediate competitors and work with Head Office / Support Centre in implementing initiatives to minimise or counter the effect of competitor activity Liaising with marketing, continually develop store trading plans geared to building on strengths and improving weaknesses Ensure the store offer is consistent with the requirement of the local catchment area Maximise sales opportunities through impulse purchases Monitor departmental sales forecasts against TO. Recognise problem areas and develop solutions with management to rectify. Liaise with senior management team to devise sales building strategies. Special Orders