Western Cape: Withdrawals Agent -Online Gambling/Gaming posted by Neo Brokers (Pty) Ltd
Posted on 2025-08-29 00:00:00
| Employer | Neo Brokers (Pty) Ltd |
|---|---|
| Category | Other Finance/Accounting |
| Location | Western Cape / Western Cape |
Job Summary
Withdrawal Processing:
-
Process all player withdrawal requests in a timely and accurate manner.
-
Verify player information and ensure all necessary documentation for Know Your Customer (KYC) checks is complete and valid before authorising payments.
-
Handle various payment methods, including bank transfers, e-wallets, and credit/debit card payouts.
-
Ensure sufficient funds are available in various payment gateways to process transactions smoothly.
- Review player accounts and transaction histories for suspicious activity, patterns of abuse, or potential fraud.
- Conduct initial investigations into flagged accounts and escalate complex cases to the Fraud or Security team for further review.
- Apply anti-money laundering (AML) and counter-terrorist financing (CTF) principles to all transactions.
- Stay informed about common fraud trends and techniques within the online gaming industry.
Player Communication & Support:
- Communicate with players regarding the status of their withdrawals, requests for documentation, or any payment-related issues.
- Provide clear and professional support via email or other communication channels.
- Handle payment-related queries and escalations from the Customer Support team.
Reporting & Administration:
- Maintain accurate records of all processed withdrawals, exceptions, and player communications.
- Assist in generating daily, weekly, and monthly reports on withdrawal volumes, processing times, and fraud metrics.
- Collaborate with the Finance and Customer Support teams to resolve discrepancies and improve processes.
-
Experience: Previous experience in a payments, risk, or finance role, preferably within the online gaming, gambling, or e-commerce industry, minimum 1-2 years’ experience.
-
Attention to Detail: Meticulous attention to detail to ensure accuracy in payment processing and documentation review.
-
Analytical Skills: Strong analytical and problem-solving skills to identify unusual patterns and potential risks.
-
Regulatory Knowledge: Familiarity with KYC, AML, and other regulatory requirements related to online financial transactions.
-
Technical Proficiency: Proficient in using computer systems and various back-office platforms. Experience with online payment gateways is highly desirable.
-
Communication Skills: Excellent written and verbal communication skills for interacting with players and internal teams.
-
Integrity: A high level of integrity and the ability to handle sensitive player and financial data with discretion.
-
Team Player: Ability to work effectively as part of a team in a fast-paced environment.
Location: Century City
Department: Finance- Withdrawals
Reports To: Head of Department
Job Type: Full-Time – rotational shifts
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Western Cape
More jobs in Western Cape
Browse Other Finance/Accounting Jobs
Browse Neo Brokers (Pty) Ltd Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Western Cape: Sales Manager posted by Persona Staff
What Yoursquoll DoIn this pivotal role, yoursquoll drive sales success byDeveloping and executing sales strategies to promote state-of-the-art gastronomic...
View Job
Sales Manager
Western Cape: Technical Service Manager posted by Persona Staff
What Yoursquoll DoYoursquoll be at the forefront of launching and managing all technical service operations for products across the countryDevelop a...
View Job
Technical Service Manager
Western Cape: Software Engineer (Missions) posted by The Hiring House
Key responsibilities main job dutiesnbsp- 3 years of hands-on GUI development and backend service-orientated software.nbsp- Proficiency in cloud-based...
View Job
Software Engineer (Missions)
Western Cape: Software Test Engineer posted by The Hiring House
Key responsibilities main job dutiesnbsp- Create Maintain automated software test systemsnbsp- Execute software tests and produce reports of resultsnbsp-...
View Job
Software Test Engineer
Western Cape: Explosives Manager – Cape Winelands posted by Paqueta Personnel
My client, a well-known company with a global footprint requires a competent and qualified Explosives Manager for their site in Wellington in the heart of...
View Job
Explosives Manager – Cape Winelands
Western Cape: Maintenance Manager posted by Status Staffing
A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPEnbsp nbsp nbspnbspnbspnbspnbspnbspnbspnbspnbspnbsp PermanentSECTORnbsp...
View Job
Maintenance Manager
Western Cape: Restaurant Administrator posted by Craven Cottage CC
DutiesnbspAdministrative DutiesnbspManage and maintain records of staff schedules, leave requests, and attendance logsHandle general correspondence, phone...
View Job
Restaurant Administrator
Western Cape: HR Officer posted by FROGG Recruitment
HR Officer Cape town Airport Industrial Our client in Cape Town Airport Industrial is looking for a HR Officer with 4-5 years experience. You need to...
View Job
HR Officer
Western Cape: Assembler posted by Persona Staff
ResponsibilitiesAssembly and modification of filterbanks, filters, water meters and FDS.Assist in the warehouse when required.Assist in the yard with...
View Job
Assembler
Western Cape: Continuous Improvement Engineer posted by Persona Staff
ResponsibilitiesnbspResponsible for identifying and prioritizing high frequency breakdowns as well as downtimes by analysing the production and maintenance...
View Job
Continuous Improvement Engineer
Western Cape: Picker/Checker posted by Persona Staff
ResponsibilitiesPicking and packing of orders.Offloading containers.Loading trucks.Assist in checking the incoming stock, packing the stock in the correct...
View Job
Picker/Checker
Western Cape: IT Consultant posted by Persona Staff
REQUIREMENTS2-4 years working experience in a similar roleValid Drivers LicensenbspA and N or MCSEMCITPClear understanding of office 201020132016...
View Job
IT Consultant
Western Cape: Junior Graphic Designer posted by Persona Staff
RequirementsProficiency in Adobe Creative Suite Photoshop, Illustrator, Premiere ProStrong design skills for posters, brochures, pamphlets, business cards,...
View Job
Junior Graphic Designer
Western Cape: Account Manager posted by Persona Staff
DUTIES INCLUDE but is not limited toFocus on presenting, negotiating, and selling innovative brand-building solutions to various clients.nbspIdentify...
View Job
Account Manager
Western Cape: Senior Brand Manager posted by Communicate Finance
Brand Strategy amp Growth Develop and drive brand strategy across key initiatives and customer segments. Lead go-to-market plans with data-backed...
View Job
Senior Brand Manager
Western Cape: Sales System Manager posted by RareCruit
You will be responsible for the optimisation of the systems in the sales office and evaluation of systems.RequirementsKnowledge of OPERA, PMS Systems and...
View Job
Sales System Manager
Western Cape: DNE Laser Operator posted by ESG Recruitment
Work ExperienceQualificationsMust have matric.At least 3 - 5 yrs experience.CNC Laser Cutter.CNC BendingTube Cutting.
View Job
DNE Laser Operator
Western Cape: QA Engineer posted by Communicate Finance
Somewhere between a detective and a craftsman lies a rare kind of professional mdash one who doesnrsquot just catch bugs but anticipates them. In this role,...
View Job
QA Engineer
Western Cape: Sales Consultant (Remote – Overberg/Winelands Area) posted by Status Staffing
A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPEnbsp nbsp nbspnbspnbspnbspnbspnbspnbspnbspnbspnbsp PermanentSECTORnbsp...
View Job
Sales Consultant (Remote – Overberg/Winelands Area)
Western Cape: General Manager posted by Manpower Group
Key ResponsibilitiesLeadership amp Team ManagementLead and inspire a team of 50ndash100 employees across various departmentsSet performance expectations,...
View Job
General Manager
Western Cape: Toolroom Production Supervisor (Press & Plating) posted by West Coast Personnel
Key ResponsibilitiesSupervise and coordinate daily operations across the toolroom, press, and plating sections including Tornos cam-auto machinesSet up,...
View Job
Toolroom Production Supervisor (Press & Plating)
Western Cape: Linux Systems & Database Administrator posted by Communicate Finance
Deploy and support cutting-edge web applicationsGet hands-on with Oracle and Postgres database deploymentsWrite crisp SQL scripts to tackle real customer...
View Job
Linux Systems & Database Administrator
Western Cape: Admin & Personal Assistant posted by BRAIT DISTRIBUTORS
We are seeking a highly organized and proactive Admin Personal Assistant to support daily business operations and executive-level functions. The ideal...
View Job
Admin & Personal Assistant
Western Cape: Machine Tool Technician / Machine Tool Millwright / CNC Service Engineer posted by Trading Places Recruitment (Pty) Ltd
Qualified Trade Tested Millwright5 years experience in the repairs of CNC Machining amp Turning CentersFamiliar with Fanuc and Siemens PLC and Control...
View Job
Machine Tool Technician / Machine Tool Millwright / CNC Service Engineer
Western Cape: Millwright posted by Rite Recruitement
EducationExperience -Grade 12Red Seal Trade TestDiplomaEnsure maximum machine availability through effective repairs amp maintenance on all factory...
View Job
Millwright