Western Cape: Withdrawals Agent -Online Gambling/Gaming posted by Neo Brokers (Pty) Ltd
Posted on 2025-08-07 00:00:00
| Employer | Neo Brokers (Pty) Ltd |
|---|---|
| Category | Other Finance/Accounting |
| Location | Western Cape / Western Cape |
Job Summary
Withdrawal Processing:
-
Process all player withdrawal requests in a timely and accurate manner.
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Verify player information and ensure all necessary documentation for Know Your Customer (KYC) checks is complete and valid before authorising payments.
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Handle various payment methods, including bank transfers, e-wallets, and credit/debit card payouts.
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Ensure sufficient funds are available in various payment gateways to process transactions smoothly.
- Review player accounts and transaction histories for suspicious activity, patterns of abuse, or potential fraud.
- Conduct initial investigations into flagged accounts and escalate complex cases to the Fraud or Security team for further review.
- Apply anti-money laundering (AML) and counter-terrorist financing (CTF) principles to all transactions.
- Stay informed about common fraud trends and techniques within the online gaming industry.
Player Communication & Support:
- Communicate with players regarding the status of their withdrawals, requests for documentation, or any payment-related issues.
- Provide clear and professional support via email or other communication channels.
- Handle payment-related queries and escalations from the Customer Support team.
Reporting & Administration:
- Maintain accurate records of all processed withdrawals, exceptions, and player communications.
- Assist in generating daily, weekly, and monthly reports on withdrawal volumes, processing times, and fraud metrics.
- Collaborate with the Finance and Customer Support teams to resolve discrepancies and improve processes.
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Experience: Previous experience in a payments, risk, or finance role, preferably within the online gaming, gambling, or e-commerce industry, minimum 1-2 years’ experience.
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Attention to Detail: Meticulous attention to detail to ensure accuracy in payment processing and documentation review.
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Analytical Skills: Strong analytical and problem-solving skills to identify unusual patterns and potential risks.
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Regulatory Knowledge: Familiarity with KYC, AML, and other regulatory requirements related to online financial transactions.
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Technical Proficiency: Proficient in using computer systems and various back-office platforms. Experience with online payment gateways is highly desirable.
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Communication Skills: Excellent written and verbal communication skills for interacting with players and internal teams.
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Integrity: A high level of integrity and the ability to handle sensitive player and financial data with discretion.
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Team Player: Ability to work effectively as part of a team in a fast-paced environment.
Location: Century City
Department: Finance- Withdrawals
Reports To: Head of Department
Job Type: Full-Time – rotational shifts
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