Lead Human Capital and Talent Acquisition related functions for an iconic international brand
setting up operations in the South African BPO Sector. Bring innovation and solutions regarding
people management to positively impact business results. Act as the main point of the contact
for the employees and managers operating at specified accounts and sites, proactively
supporting the delivery of HR processes to operations.

Job Description
Understand all key business initiatives and goals for each supported business unit
Actively identify gaps, and manage risk
Proactively implement human capital solutions to challenges affecting the success of
the business
Develop a “Trusted Advisor” relationship with key leaders at multiple levels within
each supported business unit. Effectively partner with and leverage corporate support
teams
Drive performance improvement plan, implement positive changes in the people
management
Design and maintain organization vitality charts as the performance of the business
unit improves
Challenge the organizational structure of the internal client and propose changes
Act as the ultimate point of contact for all escalated Human Capital issues.
Participate as a member of task forces in corporate-wide human capital and other
people initiatives requiring a human capital perspective
Achieve 100% of assigned hiring goals by executing a recruiting plan using a core
team of TA specialists.
Manage a strategic and tactical sourcing plan to support specific hiring goals
Manage, develop and maintain the communication flow and strategic partnership
between the Talent Acquisition team, corporate support teams and internal and
external stakeholders
Improve the key success metrics associated with hiring goals
Ensure compliance with recruitment best practice
Act as a Legal Representative on behalf of company in all human capital/ labour
matters
Assist in forecasting resource requirements and ensure that recruitment campaigns
are carried out in a timely manner to ensure that sufficient resources are in place to
achieve agreed contact centre service, sales and quality targets
Continually review internal systems, procedures and processes to ensure resource
and operational efficiency, and make appropriate recommendations for any required
changes
Work with IT and infrastructure to ensure optimal operational efficiencies
Ensure all infrastructure meets agreed SLA standards.

Requirements
Recent experience in a similar role ideally within a BPO Contact Center or similar
services company.
Bachelors Degree
5+ years experience as an HR business partner or HR Manager providing operations
support
Knowledge and experience in SA Labour Law
Experience in bulk recruitment
Ability to influence others by example, coaching, and mentoring
Strong organizational development, project management and change management
skills
Strong e-mail and oral communication skills
High level of integrity and judgment
Skills
Ability to influence others by example, coaching, and mentoring
Strong organizational development, project management and change management
skills
Strong e-mail and oral communication skills
High level of integrity and judgment
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Self-confidence and leadership qualities
The ability to establish rapport with people at all levels
Excellent knowledge of management methods and techniques
Advanced troubleshooting and disaster recovery experience
Effective communication skills, including ability to communicate clearly, concisely, and
professionally, both verbal and in writing
High Proficiency in English
Able to travel Nationally

Salary: Industry related, commensurate with experience

Submission email: *****@*****.co.za

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