Duties:
 
Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
Continuous communication and excellent service delivery to agents at all times.
Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents.
Keep Agents’ booking information updated
Keep updated with all inhouse and 3rd party product (AP), as well as technology updates.
Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
Liaise if rates, accommodation, transit points and activities are not loaded or correctly linked.
Attend all training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process.
Keep apprised of company policies, procedures and system updates.
 
Requirements:
 
Matric certificate
Tertiary certificate in Travel & Tourism / hospitality.
At least 4-5 years’ experience in Inbound travel at Senior level.
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Computer Literate (Microsoft Office, email, Internet)
Proven English literacy.
Working knowledge of TourPlan and WISH or similar booking/operating system.
Great product knowledge on Southern & East Africa (Rwanda, Tanzania & Kenya)
Personal or educational travel experience required
Excellent attention to detail
Excellent communication skills both written and oral, in English.
Foreign European language skills advantageous