A major “value retailer” in South Africa, offering a combination of low-priced goods, loyalty programs, and financial services to serve a family-oriented customer base, is currently a skilled Systems Business Analyst to join their team. In this role, you’ll be the crucial link between their Systems Teams, Business Units, and third-party partners. Your main purpose will be to diagnose problems, identify solutions, and propose improvements to our systems and processes.

Responsibilities:

• Requirements Management: Elicit, analyze, and document business requirements, translating them into detailed specifications (BRS/BRD) for systems development and enhancement projects.

• System Analysis and Design: Utilize various modeling techniques (UML, process mapping, flow charts) to design and document system architecture, business workflows, and use cases, ensuring solutions are fit for purpose in both ERP and non-ERP environments.

• Project and Change Management: Actively participate in and lead projects, ensuring effective planning, execution, and communication. Facilitate change management and provide training to internal teams on new FinTech tools and platforms.

• Stakeholder Liaison: Act as the primary interface between the Systems Teams, Business Units, and third-party vendors, fostering collaboration to achieve business goals.

• FinTech and Cellular System Support: Provide ongoing systems and business support for the VAS and Cellular business areas. Identify opportunities for process improvements through FinTech innovations and assist in the implementation of new solutions.

• Quality Assurance and Testing: Develop and execute comprehensive test plans to ensure the quality and functionality of digital products and system integrations. Conduct defect management and ensure adherence to change control governance principles.

• Problem Solving and Reporting: Diagnose system problems, propose solutions, and execute action plans. Compile and present quantitative and qualitative reports on system performance, and use data to build reports and dashboards for business users.

• Risk and Defect Management: Conduct risk assessments and facilitate cross-functional mitigation strategies. Manage and track defects through their lifecycle, ensuring timely resolution.

Minimum Requirements:

• Education: Grade 12 Certificate/Matric and a relevant Degree or Higher National Diploma in IT, Computer Science, or a related field. A Project Management qualification is preferred.

• Experience:

  • Minimum of 3 years in the FinTech or financial services industry.

  • Approximately 5 years in Apparel Retail and Systems.

  • Proven track record of implementing FinTech solutions.

  • Experience with business process improvement, BRD/BRS documentation, test execution, and working with third parties.

• Knowledge & Skills:

  • Working knowledge of Waterfall and Agile methodologies.

  • Strong understanding of SDLC, Change Control, and Defect management.

  • Proficiency with UML and basic Oracle/SQL.

  • Familiarity with PMBOK, BABOK, and POPIA principles.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to *****@*****.co.za

A major “value retailer” in South Africa, offering a combination of low-priced goods, loyalty programs, and financial services to serve a family-oriented customer base, is currently a skilled Systems Business Analyst to join their team. In this role, you’ll be the crucial link between their Systems Teams, Business Units, and third-party partners. Your main purpose will be to diagnose problems, identify solutions, and propose improvements to our systems and processes.

Responsibilities:

• Requirements Management: Elicit, analyze, and document business requirements, translating them into detailed specifications (BRS/BRD) for systems development and enhancement projects.

• System Analysis and Design: Utilize various modeling techniques (UML, process mapping, flow charts) to design and document system architecture, business workflows, and use cases, ensuring solutions are fit for purpose in both ERP and non-ERP environments.

• Project and Change Management: Actively participate in and lead projects, ensuring effective planning, execution, and communication. Facilitate change management and provide training to internal teams on new FinTech tools and platforms.

• Stakeholder Liaison: Act as the primary interface between the Systems Teams, Business Units, and third-party vendors, fostering collaboration to achieve business goals.

• FinTech and Cellular System Support: Provide ongoing systems and business support for the VAS and Cellular business areas. Identify opportunities for process improvements through FinTech innovations and assist in the implementation of new solutions.

• Quality Assurance and Testing: Develop and execute comprehensive test plans to ensure the quality and functionality of digital products and system integrations. Conduct defect management and ensure adherence to change control governance principles.

• Problem Solving and Reporting: Diagnose system problems, propose solutions, and execute action plans. Compile and present quantitative and qualitative reports on system performance, and use data to build reports and dashboards for business users.

• Risk and Defect Management: Conduct risk assessments and facilitate cross-functional mitigation strategies. Manage and track defects through their lifecycle, ensuring timely resolution.

Minimum Requirements:

• Education: Grade 12 Certificate/Matric and a relevant Degree or Higher National Diploma in IT, Computer Science, or a related field. A Project Management qualification is preferred.

• Experience:

  • Minimum of 3 years in the FinTech or financial services industry.

  • Approximately 5 years in Apparel Retail and Systems.

  • Proven track record of implementing FinTech solutions.

  • Experience with business process improvement, BRD/BRS documentation, test execution, and working with third parties.

• Knowledge & Skills:

  • Working knowledge of Waterfall and Agile methodologies.

  • Strong understanding of SDLC, Change Control, and Defect management.

  • Proficiency with UML and basic Oracle/SQL.

  • Familiarity with PMBOK, BABOK, and POPIA principles.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to *****@*****.co.za

A major “value retailer” in South Africa, offering a combination of low-priced goods, loyalty programs, and financial services to serve a family-oriented customer base, is currently a skilled Systems Business Analyst to join their team. In this role, you’ll be the crucial link between their Systems Teams, Business Units, and third-party partners. Your main purpose will be to diagnose problems, identify solutions, and propose improvements to our systems and processes.

Responsibilities:

• Requirements Management: Elicit, analyze, and document business requirements, translating them into detailed specifications (BRS/BRD) for systems development and enhancement projects.

• System Analysis and Design: Utilize various modeling techniques (UML, process mapping, flow charts) to design and document system architecture, business workflows, and use cases, ensuring solutions are fit for purpose in both ERP and non-ERP environments.

• Project and Change Management: Actively participate in and lead projects, ensuring effective planning, execution, and communication. Facilitate change management and provide training to internal teams on new FinTech tools and platforms.

• Stakeholder Liaison: Act as the primary interface between the Systems Teams, Business Units, and third-party vendors, fostering collaboration to achieve business goals.

• FinTech and Cellular System Support: Provide ongoing systems and business support for the VAS and Cellular business areas. Identify opportunities for process improvements through FinTech innovations and assist in the implementation of new solutions.

• Quality Assurance and Testing: Develop and execute comprehensive test plans to ensure the quality and functionality of digital products and system integrations. Conduct defect management and ensure adherence to change control governance principles.

• Problem Solving and Reporting: Diagnose system problems, propose solutions, and execute action plans. Compile and present quantitative and qualitative reports on system performance, and use data to build reports and dashboards for business users.

• Risk and Defect Management: Conduct risk assessments and facilitate cross-functional mitigation strategies. Manage and track defects through their lifecycle, ensuring timely resolution.

Minimum Requirements:

• Education: Grade 12 Certificate/Matric and a relevant Degree or Higher National Diploma in IT, Computer Science, or a related field. A Project Management qualification is preferred.

• Experience:

  • Minimum of 3 years in the FinTech or financial services industry.

  • Approximately 5 years in Apparel Retail and Systems.

  • Proven track record of implementing FinTech solutions.

  • Experience with business process improvement, BRD/BRS documentation, test execution, and working with third parties.

• Knowledge & Skills:

  • Working knowledge of Waterfall and Agile methodologies.

  • Strong understanding of SDLC, Change Control, and Defect management.

  • Proficiency with UML and basic Oracle/SQL.

  • Familiarity with PMBOK, BABOK, and POPIA principles.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to *****@*****.co.za

A major “value retailer” in South Africa, offering a combination of low-priced goods, loyalty programs, and financial services to serve a family-oriented customer base, is currently a skilled Systems Business Analyst to join their team. In this role, you’ll be the crucial link between their Systems Teams, Business Units, and third-party partners. Your main purpose will be to diagnose problems, identify solutions, and propose improvements to our systems and processes.

Responsibilities:

• Requirements Management: Elicit, analyze, and document business requirements, translating them into detailed specifications (BRS/BRD) for systems development and enhancement projects.

• System Analysis and Design: Utilize various modeling techniques (UML, process mapping, flow charts) to design and document system architecture, business workflows, and use cases, ensuring solutions are fit for purpose in both ERP and non-ERP environments.

• Project and Change Management: Actively participate in and lead projects, ensuring effective planning, execution, and communication. Facilitate change management and provide training to internal teams on new FinTech tools and platforms.

• Stakeholder Liaison: Act as the primary interface between the Systems Teams, Business Units, and third-party vendors, fostering collaboration to achieve business goals.

• FinTech and Cellular System Support: Provide ongoing systems and business support for the VAS and Cellular business areas. Identify opportunities for process improvements through FinTech innovations and assist in the implementation of new solutions.

• Quality Assurance and Testing: Develop and execute comprehensive test plans to ensure the quality and functionality of digital products and system integrations. Conduct defect management and ensure adherence to change control governance principles.

• Problem Solving and Reporting: Diagnose system problems, propose solutions, and execute action plans. Compile and present quantitative and qualitative reports on system performance, and use data to build reports and dashboards for business users.

• Risk and Defect Management: Conduct risk assessments and facilitate cross-functional mitigation strategies. Manage and track defects through their lifecycle, ensuring timely resolution.

Minimum Requirements:

• Education: Grade 12 Certificate/Matric and a relevant Degree or Higher National Diploma in IT, Computer Science, or a related field. A Project Management qualification is preferred.

• Experience:

  • Minimum of 3 years in the FinTech or financial services industry.

  • Approximately 5 years in Apparel Retail and Systems.

  • Proven track record of implementing FinTech solutions.

  • Experience with business process improvement, BRD/BRS documentation, test execution, and working with third parties.

• Knowledge & Skills:

  • Working knowledge of Waterfall and Agile methodologies.

  • Strong understanding of SDLC, Change Control, and Defect management.

  • Proficiency with UML and basic Oracle/SQL.

  • Familiarity with PMBOK, BABOK, and POPIA principles.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to *****@*****.co.za

A major “value retailer” in South Africa, offering a combination of low-priced goods, loyalty programs, and financial services to serve a family-oriented customer base, is currently a skilled Systems Business Analyst to join their team. In this role, you’ll be the crucial link between their Systems Teams, Business Units, and third-party partners. Your main purpose will be to diagnose problems, identify solutions, and propose improvements to our systems and processes.

Responsibilities:

• Requirements Management: Elicit, analyze, and document business requirements, translating them into detailed specifications (BRS/BRD) for systems development and enhancement projects.

• System Analysis and Design: Utilize various modeling techniques (UML, process mapping, flow charts) to design and document system architecture, business workflows, and use cases, ensuring solutions are fit for purpose in both ERP and non-ERP environments.

• Project and Change Management: Actively participate in and lead projects, ensuring effective planning, execution, and communication. Facilitate change management and provide training to internal teams on new FinTech tools and platforms.

• Stakeholder Liaison: Act as the primary interface between the Systems Teams, Business Units, and third-party vendors, fostering collaboration to achieve business goals.

• FinTech and Cellular System Support: Provide ongoing systems and business support for the VAS and Cellular business areas. Identify opportunities for process improvements through FinTech innovations and assist in the implementation of new solutions.

• Quality Assurance and Testing: Develop and execute comprehensive test plans to ensure the quality and functionality of digital products and system integrations. Conduct defect management and ensure adherence to change control governance principles.

• Problem Solving and Reporting: Diagnose system problems, propose solutions, and execute action plans. Compile and present quantitative and qualitative reports on system performance, and use data to build reports and dashboards for business users.

• Risk and Defect Management: Conduct risk assessments and facilitate cross-functional mitigation strategies. Manage and track defects through their lifecycle, ensuring timely resolution.

Minimum Requirements:

• Education: Grade 12 Certificate/Matric and a relevant Degree or Higher National Diploma in IT, Computer Science, or a related field. A Project Management qualification is preferred.

• Experience:

  • Minimum of 3 years in the FinTech or financial services industry.

  • Approximately 5 years in Apparel Retail and Systems.

  • Proven track record of implementing FinTech solutions.

  • Experience with business process improvement, BRD/BRS documentation, test execution, and working with third parties.

• Knowledge & Skills:

  • Working knowledge of Waterfall and Agile methodologies.

  • Strong understanding of SDLC, Change Control, and Defect management.

  • Proficiency with UML and basic Oracle/SQL.

  • Familiarity with PMBOK, BABOK, and POPIA principles.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to *****@*****.co.za

An established retail and FinTech organization is seeking a System Business Analyst to support its Financial Services (VAS) and Cellular business areas in Cape Town, Western Cape . The successful candidate will act as the interface between Systems Teams, Business, and 3rd Parties, diagnosing problems, proposing solutions, and executing action plans.

 Responsibilities: 

• Serve as the primary liaison between business units, systems teams, and third-party vendors.
• Diagnose problems, propose improvements, and execute action plans for business and system processes.
• Elicit, document, and maintain Business Requirement Specifications (BRS/BRD).
• Analyse and optimise business processes within VAS & Cellular operations.
• Support implementation, integration, and maintenance of FinTech solutions and cloud-based applications (SaaS).
• Conduct testing setup, management, and execution to ensure quality system launches and maintenance.
• Provide training, technical support, and change management guidance to end-users.
• Collaborate with IT and third-party providers on system architecture, integration, and enhancements.
• Apply SDLC management, change control, and defect management principles.
• Develop business reports, dashboards, and analytics tools to support decision-making.
• Use modelling techniques (UML, BPMN, flowcharts) for process mapping and system documentation.
• Ensure compliance with POPIA and data protection standards.
• Identify opportunities for FinTech-driven process improvements and risk mitigation.

 Requirements 

• Grade 12 / Matric
• Relevant Degree or Higher National Diploma (IT, Computer Science, System Design, Management Science, Business Studies, Information Systems, Business Analysis)
• Project Management Diploma / Certificate preferred
• Minimum 3 years in FinTech or financial services
• 5 years in apparel retail systems with exposure to:VAS & Cellular business processes
• Process optimisation and improvement
• Eliciting and documenting BRS/BRD
• IT and 3rd party collaboration
• Testing setup, management, and execution
• Project management (leading and motivating teams)
• Training and change management
• Business-as-usual systems support
• System architecture understanding (integration/technical competencies)
• UML modelling: context diagrams, workflows, BPMN, use cases
• Test execution for digital product launches and maintenance
• Basic Oracle / SQL skills
• Waterfall & Agile methodologies
• PMBOK / BABOK principles
• Software Development Lifecycle (SDLC) management
• Change control and defect management principles
• System integration (ERP & non-ERP)
• Cloud-based SaaS applications
• FinTech solutions and eCommerce system integration
• Data analysis and reporting (quantitative & qualitative)
• Business reporting and dashboard building
• Microsoft Suite (IntermediateAdvanced)
• POPIA and data protection principles
• UI/UX principles
• Process mapping tools (e.g., Draw.io)

How To Apply:

• Contact Hire Resolve today for your next career-changing move
• Our client is offering a highly competitive salary for this role based on experience.
• Send your CV to: *****@*****.co.za or connect with Mischa Bornman via LinkedIn.
• Alternatively, you can also contact me directly at Hire Resolve *****@*****.co.za
• We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.