Port Elizabeth: Office Manager

Key Responsibilities 1. Operations Management & Leadership Team Leadership: Provide direct supervision and leadership to Office Administrators in both the Johannesburg and Gqeberha branches , ensuring consistent standards, performance, and service delivery across locations. Process Efficiency: Develop, document, and implement standardized operational procedures to drive efficiency, consistency, and alignment with company objectives. Office Operations: Oversee daily office functionsincluding supplies management, facilities coordination, and workspace organisationensuring a professional and productive environment in both offices. Compliance Oversight: Manage compliance related to office operations, licensing, documentation, and administrative best-practice requirements. Collaborate with departmental heads such as Sales and Finance to ensure full compliance. 2. Customer Relationship Management (CRM) & Service Excellence Client Experience Management: Serve as the internal champion for customer service excellence, ensuring client needs, expectations, and requests are effectively managed by administrative and operations teams. Escalation & Issue Resolution: Act as the primary escalation point for client concerns or service-related issues, resolving matters promptly to maintain exceptional levels of customer satisfaction. CRM Data Integrity: Oversee the accuracy, quality, and upkeep of client information within the CRM system, ensuring reliable data for sales, consulting, and operational decision-making. Certifications & Compliance: Manage administrative processes related to client certifications, audits, renewals, and compliance requirements, ensuring deadlines are met and all documentation is correctly filed. 3. Strategic Support & Business Growth Strategy Implementation: Support the execution of company growth strategies by converting high-level objectives into practical administrative and operational action plans. Reporting: Prepare and present operational performance reports, KPIs, and client satisfaction metrics to senior management for strategic decision-making. Resource Planning: Forecast and plan future administrative and operational resource needs based on projected growth, workload, and strategic business priorities. Required Qualifications & Experience Experience: Minimum of 5 years progressive experience in Office Management, Operations, or Business Administration, ideally with oversight of multi-site operations. CRM Expertise: Proven background in Customer Relationship Management and demonstrated success in improving client experience and CRM utilisation. Education: A qualification in Business Management, Office Administration, or a related discipline is highly advantageous. Leadership: Demonstrated ability to lead, motivate, and develop administrative teams across multiple locations. Technical Proficiency: Advanced MS Office skills (particularly Excel and PowerPoint) and strong experience working with CRM systems. Skills and Competencies Leadership & Communication: Strong leadership capabilities with the ability to communicate clearly, confidently, and professionally across all levels. Strategic Thinking: Ability to align administrative and operational functions with broader business goals. Problem-Solving: Strong analytical skills with the ability to resolve operational challenges and client issues efficiently. Accountability: High level of ownership with meticulous attention to detail, documentation accuracy, and compliance adherence. Communication & Interpersonal Skills Exceptional written and verbal communication skills. Professional and courteous phone etiquette. Ability to collaborate effectively and support a diverse team environment. Personal Attributes Strong organisational ability and attention to detail. Leadership-driven mindset with the ability to influence and guide others. Client-centric approach with a passion for service excellence. Strong diplomacy, conflict-resolution skills, and relationship-building capability.