Job Description
About the Role
Ditto Hire / Ditto Jobs is looking for a Client Service Manager to constantly reshape the way we create value in our partnerships with top-tier brands and companies. We move quickly and experiment with new strategies and ways of adding value to our new and existing customers. We engage with end-users and executives alike to ensure that our customers love, adapt and grow with Ditto. Nothing makes us happier than when our enterprise customers are wildly successful with their Ditto setup.
Key Responsibilities
- Own responsibility for the customer onboarding process
- Support the continuous development of the customer experience at Ditto
- Develop and maintain strong relationships through excellent work quality and professional conduct
- Compile detailed and informative briefs for the tech team
- Get involved with overall marketing and creative exercises
- Conduct research and analyses of operational effectiveness, processes, stakeholders, etc.
- Plan, implement and manage proposed recommendations and projects as well as monitor and report progress
- Perform business modelling to track and optimize customer experience
- Collaborate with various departments to collect data and complete analysis
- Work closely with the tech team to continuously improve Ditto’s service and product offering
- Assist with New Business Development
- Gather feedback from customers and analyze user and market behaviour to support the tech team
Requirements
- Degree in business or related field
- 3+ years of experience in client service
- Professional with strengths in structuring and executing various analyses
- Effective communication
- Self-starter who can work effectively both independently and in collaboration – often managing multiple tasks simultaneously
- Comfort with owning project timelines, prioritizing tasks, and assessing speed/accuracy tradeoffs
- Excellent English verbal and written communication skills, good at presenting ideas and discussing solutions in large groups
- Ability to quickly learn relevant design production/operations/process concepts
- Bias for action, appreciation for data-driven processes, hard-working, proactive, client-centric and execution driven mindset
Qualifications
- Degree in business or related field
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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