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Cape Town: QA Manager posted by CallForce

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Job Description

About the Role

The Quality Assurance Manager is a critical role in ensuring that CallForce delivers exceptional service quality to our clients. This position requires a strategic leader who can drive continuous improvement initiatives, manage a team of QA analysts and supervisors, and collaborate with operations to align quality standards with business objectives.

Key Responsibilities

  • Develop and implement a comprehensive QA framework to monitor and enhance service quality across campaigns.
  • Establish quality metrics and standards tailored to client requirements and business goals.
  • Align QA processes with industry best practices and regulatory standards.
  • Recruit, train, and manage QA analysts and supervisors, ensuring the team has the skills and resources to excel.
  • Conduct regular coaching and calibration sessions to maintain consistency in evaluations.
  • Foster a culture of accountability, teamwork, and continuous improvement within the QA department.

Requirements

  • 3+ years of quality assurance experience, with at least 2 years in a management role in the BPO industry.
  • Proven track record of managing QA frameworks across multiple campaigns or verticals.

Qualifications

  • Bachelor’s degree
[DO NOT include a “How to Apply” section – this is added automatically]

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Telecommunication Jobs in Western Cape

The telecommunication industry is a thriving sector in the Western Cape, South Africa, with a strong demand for skilled professionals to drive innovation and growth. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including technology, financial services, and manufacturing. Generally, the industry is characterized by rapid technological advancements, which creates a need for professionals who can adapt and excel in fast-paced environments.

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In terms of salary expectations, it’s common for telecommunication professionals in the Western Cape to earn broadly ranging salaries, with experienced candidates often commanding higher remuneration packages. Typically, starting salaries for entry-level positions range from R500 000 to R800 000 per annum, while senior roles can command salaries upwards of R1 million to R2 million per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these figures are general estimates and may vary significantly depending on individual circumstances.

Common skills required for telecommunication roles in the Western Cape include proficiency in programming languages such as Java, Python, or C++, as well as strong knowledge of networking protocols and software development methodologies. Additionally, many employers require candidates to possess excellent problem-solving skills, attention to detail, and effective communication abilities. Other valuable skills include experience with cloud-based technologies, data analytics tools, and Agile project management frameworks. In some cases, a degree in computer science or a related field may be preferred.

The telecommunication industry is diverse and encompasses various sectors, including the technology industry, financial services sector, and manufacturing sector. Financial institutions often require professionals to manage network security, while tech companies need skilled engineers to develop innovative solutions. In contrast, manufacturers rely on telecommunications experts to optimize their supply chains and logistics.

For those interested in pursuing a career in telecommunication, there are numerous opportunities for professional development. Many employers invest heavily in training and upskilling programs, which can help employees stay current with the latest technologies and industry trends. Additionally, certifications such as CompTIA Network+ or Cisco CCNA can demonstrate expertise and enhance job prospects. With experience, professionals can move into senior roles, taking on leadership positions or specializing in specific areas, such as network architecture or cybersecurity.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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