Port Elizabeth: Service Technician

January 22, 2026 Jobs in Eastern Cape Central

Job Description

About the Role

We are seeking an experienced Service Technician to join our team in Port Elizabeth. As a key member of our operations, you will be responsible for delivering exceptional service and support to our clients, while also driving business growth and maintaining our brand reputation.

Key Responsibilities

Conduct an average of ten client calls per day and ensure that a weekly call report is completed and submitted to the Sales Manager.
Complete and maintain a client call planner on a rolling four- to six-week cycle.
Monitor sales performance and gross profit activities.
Provide written service reports for clients where required, discuss them with relevant stakeholders, and submit copies to the Sales Manager.
Complete laundry load count and calibration reports, ensuring all information is accurately recorded on the relevant Excel spreadsheets to support costing forecasts.
Ensure staff training is conducted for all clients and that all related administrative requirements are completed (e.g. training registers, training certificates).
Build and maintain strong working relationships with all key stakeholders within the client portfolio (e.g. Buyers, General Managers, Chefs, Contract or Area Managers).
Provide prompt, professional service and assistance at all times.
Assist with customer deliveries in unforeseen circumstances when required.
Assess customer needs and recommend the most suitable products and their efficient use.
Perform technical installations, programming, repairs, and maintenance of electronic chemical dosing equipment on commercial laundry machines, dishwashers, glass washers, and crate washers.
Install soap dispensers, chemical dosing systems, and other company-related solutions for kitchen, laundry, food processing, and housekeeping environments.

Requirements

Experience in the installation and maintenance of laundry dosing equipment.
Experience in programming laundry machines.
Experience in the installation of dish machines and chemical dosing units.
Knowledge of maintenance and repair of industrial dish machines.
Valid drivers licence and reliable transport.
Strong attention to detail with a proactive approach to troubleshooting and problem-solving.

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Qualifications

Grade 12.
A technical qualification will be advantageous.
Intermediate proficiency in MS Office (Word, Excel, PowerPoint, etc.).
Intermediate experience with virtual platforms (e.g. MS Teams, Zoom).

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Sales Jobs in Nelson Mandela Bay

In Nelson Mandela Bay, South Africa, the sales industry is generally thriving, with a strong demand for skilled professionals to drive revenue growth and expand customer bases. Typically, companies in various sectors such as retail, manufacturing, and technology are looking to hire sales representatives to build relationships, identify new business opportunities, and drive sales targets.

When it comes to salary expectations, it’s common for entry-level sales positions to offer a broad range of R200 000 to R400 000 per annum, depending on the company size, industry sector, and individual experience. However, salaries can vary significantly based on factors such as performance, sales volume, and level of seniority. Generally, experienced sales professionals in Nelson Mandela Bay can expect to earn between R500 000 and R1 million per annum, although this range may be affected by individual circumstances.

Common skills required for sales roles in Nelson Mandela Bay typically include strong communication and interpersonal skills, the ability to build relationships, product knowledge, negotiation, and problem-solving abilities. Additionally, many companies place a strong emphasis on technical skills such as CRM software proficiency, data analysis, and market research skills. Other valuable skills may include adaptability, resilience, and a willingness to continuously learn and develop new sales strategies.

The retail and technology industries are among the most common sectors that employ sales professionals in Nelson Mandela Bay, with other areas such as financial services, manufacturing, and pharmaceuticals also having a significant presence. In these industries, sales representatives play a crucial role in driving revenue growth, identifying new business opportunities, and expanding customer bases.

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For those looking to launch or advance their careers in sales, common progression paths include taking on additional responsibilities, such as managing teams or leading sales initiatives. Many companies also offer training programs and development opportunities to help employees build their skills and expertise. With a strong work ethic, a willingness to learn, and a focus on delivering excellent customer service, individuals with the right skills and attitude can enjoy successful and rewarding careers in sales roles in Nelson Mandela Bay.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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