Johannesburg: CMDB and 3PP Configuration Engineer posted by Magnus Consulting Solutions Pty Ltd

Mission / Core Purpose of the Job

Summary of the positions Responsibilities

The CMDB and 3PP Configuration Engineer is responsible for managing the configuration of IT services and third-party products within the Configuration Management Database (CMDB). This role ensures accurate, secure, and compliant configuration data across internal systems and external integrations. The engineer plays a critical role in maintaining service integrity, supporting audits, and enabling efficient change and incident management.

JOB REQUIREMENTS

Responsibilities, Experience, Skills, Competence, Education

RESPONSABILITIES

CMDB Management

                          Maintain and update configuration items (CIs) in the CMDB, ensuring accuracy, completeness, and traceability.

                          Define and enforce CI relationships, attributes, and lifecycle states.

                          Collaborate with service owners and infrastructure teams to validate and reconcile configuration data.

Third-Party Product (3PP) Configuration

                          Manage configuration and integration of third-party software and services across environments.

                          Ensure third-party configurations align with internal standards and security policies.

                          Track and document dependencies, licenses, and support agreements for 3PPs.

Compliance & Governance

                          Ensure configuration practices comply with ITIL, ISO 27001, SOC 2, and other relevant standards.

                          Support internal and external audits by providing validated configuration data and documentation.

                          Monitor configuration drift and implement corrective actions.

Tooling & Automation

                          Use tools like ServiceNow CMDB, BMC Remedy, or similar platforms for configuration management.

                          Automate configuration discovery and updates using scripts or integration tools (e.g., Ansible, Python, REST APIs).

                          Integrate CMDB with asset management, change management, and monitoring systems.

Collaboration & Support

                          Work closely with IT operations, DevOps, security, and vendor management teams.

                          Provide support for incident and problem management by supplying accurate configuration data.

                          Participate in change advisory boards (CABs) and risk assessments.

                          Ability to work in a fast-paced, high-compliance environment.

                          Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team.

                          Worked across diverse cultures and geographies.

                          Pan Africa multi-cultural experience is advantageous.

                          IT operations SLA management

EDUCATION AND CERTIFICATES

                          4-year Information Science/ Information Technology/ Computer Science/ Engineering (or related) Degree/Diploma

                          Information Technology Infrastructure Library (ITIL) Certification Foundation or Expert v3 / Managing Professional/Master (Preferred)

                          ServiceNow Certified System Administrator

                          HashiCorp Certified: Terraform Associate

                          Red Hat Certified Specialist in Ansible Automation

                          Python Institute PCEP or PCAP

                          Certified Information Systems Auditor (CISA)

                          BMC Remedy Administrator Certification (if applicable)

                          CompTIA Server+ or Linux+ (for infrastructure fundamentals)

Requirements

EXPERIENCE AND SKILLS

                          4+ years of experience in configuration management, infrastructure engineering, or IT operations.

                          Strong experience with CMDB platforms (e.g., ServiceNow, BMC Remedy).

                          Familiarity with third-party software lifecycle and vendor management.

                          Proficiency in scripting (e.g., Python, PowerShell) and automation tools (e.g., Ansible, Terraform).

                          Familiarity with ITIL framework and service management principles.

                          Strong analytical and problem-solving abilities.

                          Attention to detail and accuracy in managing configuration data.

                          Excellent communication and collaboration skills.