Vanderbijlpark: Staffing complex Supervisor

About the Role

The Staffing Complex Supervisor at Emerald Resort and Casino Vanderbijlpark will lead talent acquisition and retention while overseeing daily operations across one or multiple facilities, ensuring the right people are in the right roles, in the right locations, at the right time.

Key Responsibilities

• Design and execute staffing strategies to meet evolving operational demands.
• Manage full recruiting lifecycle: sourcing, screening, interviewing, offer negotiation, and hiring.
• Collaborate with complex managers to forecast headcount needs and skill requirements.
• Oversee onboarding, including documentation, training coordination, and cultural integration.
• Track KPIs
• Customer Service skills, Time keeping, Uniform Standards, Product knowledge, client communication, retention, candidate satisfaction
• Track and manage the Staff time keeping trough PRP (biometric system).
• En roll staff Create assignments Roster staff according to client requirements Manage Clocking exceptions Daily Manage and track staff Discipline trough approved code of conduct.
• Oversee the day to day operations of assigned employees, ensuring efficient workflows and compliance and service delivery.
• Oversee and assist with Stock count and Cash up procedures to ensure Shortages / Overages are managed and controlled.
• Conduct regular inspections to ensure facilities meet safety, health, and regulatory standards.
• Handle stakeholder and client escalations, ensuring timely and effective resolution.

Requirements

• Skills in staffing management and operations leadership
• Experience in talent acquisition and retention
• Strong customer service skills
• Ability to work in a fast-paced environment

Qualifications

• Formal education or equivalent experience in Hospitality Management or related field

Salary & Benefits

• R13,000 CTC (statuary deductions excluded)