Job Description
About the Role
A well-established franchise company based in Vereeniging is seeking a dynamic, target-driven, and customer-focused Telesales & Customer Service Representative to join our growing team.
Key Responsibilities
- Conduct outbound telesales calls to generate leads, promote products, and convert inquiries into sales
- Maintain daily contact with clients to nurture relationships and identify new sales opportunities
- Handle incoming calls, resolve queries efficiently, and provide exceptional after-sales service
- Update and manage customer information in the CRM system, ensuring accurate and up-to-date records of all interactions
- Work closely with management to achieve weekly and monthly sales targets and service KPIs
- Follow up on quotations, invoices, and client feedback to ensure customer satisfaction and retention
- Collaborate with internal departments to ensure smooth order processing and delivery
Requirements
- Matric (Grade 12)
- 23 years proven telesales experience, including cold calling, lead generation, upselling, and follow-up with clients to secure repeat business
- 34 years hands-on customer service experience, handling customer queries, resolving complaints, and ensuring high levels of satisfaction across multiple communication platforms (telephone, email, and in-person)
- Strong background in client relationship management and telephone-based sales support
- Own reliable transport and a valid drivers license
- Excellent communication and listening skills well-spoken, clear, and professional
- Strong telephone etiquette with a confident, persuasive, and friendly approach
- Bubbly, positive, and service-oriented personality
- Ability to work independently, manage time effectively, and collaborate in a team environment
- Strong business mindset, attention to detail, and problem-solving skills
Qualifications
No formal education or certifications mentioned.
Salary & Benefits
Salary: R10,000 – R11,000 per month. Competitive and performance-driven salary package.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Logistics Jobs in Gauteng
The logistics sector is an essential part of the Gauteng economy, with many multinational companies operating in the region. In this field, job seekers can expect to find a range of roles that involve managing and coordinating the movement of goods, services, and people. Typically, logistics positions require strong analytical skills, attention to detail, and excellent communication abilities.
Generally, salaries for logistics professionals in Gauteng tend to fall within broad ranges, depending on factors such as experience, company size, and industry sector. Typically, entry-level roles may pay between R400 000 and R600 000 per annum, while more senior positions can range from R800 000 to R1.2 million per year or more. However, it is essential to note that actual salaries can vary significantly depending on individual circumstances.
Common skills required for logistics roles in Gauteng include supply chain management, transportation planning, inventory control, data analysis, and problem-solving. Typically, professionals in this field possess a strong background in business administration, operations management, or a related field. Additionally, knowledge of technology platforms, such as transportation management systems (TMS) and enterprise resource planning (ERP) software, is often highly valued.
The logistics industry in Gauteng commonly employs roles in the financial services sector, technology industry, manufacturing sector, and e-commerce sector. These sectors require skilled professionals to manage the flow of goods, services, and information, ensuring timely and efficient delivery.
Career development opportunities for logistics professionals are vast and varied. Typically, entry-level positions can lead to promotions within the same company or progression into management roles. Experienced professionals may choose to specialize in a particular area, such as supply chain optimization or transportation management. Others may opt for career advancement opportunities at multinational companies, where they can leverage their skills to drive business growth and innovation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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