Job Description
About the Role
We are seeking a dynamic and multi-skilled couple to join our team as Assistant General Managers at a remote coastal resort. As the second-in-command to the General Manager, you will be responsible for overseeing daily operations, guest experience, financial performance, and staff management. This is a live-in position that requires adaptability in a remote environment.
Key Responsibilities
- Partner 1: Operations & Guest Experience:
- Resort Operations: Oversee Front Office, Housekeeping, F&B, and Maintenance.
- Act as Duty Manager when required.
- Maintain brand standards and SOP compliance.
- Guest Relations: Welcome and host guests (highly visible role), handle complaints and service recovery professionally.
- Drive guest satisfaction and online reputation (TripAdvisor, Google).
- Personalise guest experiences (VIP hosting, special occasions).
- Partner 2: Administration, Finance & HR:
- Financial Management: Assist with budgets, forecasts, and financial reporting.
- Monitor revenue, expenses, and cost control.
- Manage procurement, stock, and supplier accounts.
- Oversee petty cash and banking processes.
Requirements
- Education: Diploma/Degree in Hospitality Management, Hotel Management, or Business Management.
- Experience: 3–5 years in senior hospitality roles (e.g., Lodge Manager, Operations Manager).
- Experience in Remote / coastal / resort environments is highly preferred.
- One partner strong in F&B and one partner strong in Finance/Admin.
Qualifications
- HACCP / Food Safety certification (advantageous).
- First Aid certification (advantageous).
Salary & Benefits
Salary details will be discussed during the interview process. Accommodation is provided, but long hours, including weekends and public holidays, are expected.
Shared Responsibilities
- Act as General Managers in GM’s absence.
- Host events, weddings, and conferences.
- Assist with marketing and social media.
- Build relationships with local communities and suppliers.
- Handle crisis situations (power outages, water shortages, guest emergencies).
- Provide hands-on support across departments when needed.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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