Job Description
About the Role
As a Reservationist at our luxury 5-star game lodge, you will play a vital role in delivering exceptional pre-arrival and arrival experiences for our discerning guests. Your administrative skills, attention to detail, and luxury hospitality service standards will be essential in managing guest bookings, maximizing occupancy and revenue, and ensuring seamless communication with guests and travel agents.
Key Responsibilities
- Handle all reservation enquiries via phone, email, website, and travel agents
- Process bookings accurately on the Property Management System (PMS)
- Prepare quotations, itineraries, confirmations, and invoices
- Manage amendments, cancellations, special requests, and guest preferences
- Ensure all guest information and booking details are captured correctly
- Coordinate transfers, activities, safari drives, spa bookings, and special occasions
- Maintain room availability and update booking inventory daily
- Liaise with Front Office, Housekeeping, Guides, and Food & Beverage departments regarding arrivals and guest requirements
- Upsell lodge packages, activities, spa treatments, and additional services
- Build and maintain strong relationships with guests, tour operators, and travel agents
- Respond to guest complaints and reservation issues professionally
- Ensure excellent telephone etiquette and luxury guest communication standards
- Assist with reporting, administration, and reservation filing systems
Requirements
- Grade 12 / Matric Diploma or Degree in Hospitality Management, Tourism, or related field preferred
- Formal hotel school qualification advantageous
- Valid driver’s license beneficial
- Minimum 2–5 years’ experience in reservations or front office within a 4-star or 5-star lodge/hotel environment
Qualifications
- No qualifications mentioned in the original job description.
Salary & Benefits
No salary information is provided in the original job description.
How to Apply
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