Job Description
About the Role
The Customer Service Controller plays a vital role in maintaining quality, standards, service, and desired outputs within inter-related functional areas of responsibility. This position requires an understanding of the theory or practices underpinning inter-related functional processes within a multi-procedural environment.
Key Responsibilities
- Maintain good customer relations by delivering on promises consistently
- Drive adherence to Service Level Agreements across the Sales Order Management process
- Provide feedback on all customer comments, queries and suggestions within the service level agreement
- Engage in continuous communication with Sales Department to ensure calibration of master data to meet customers changing needs
- Drive continuous improvement through streamlining and optimising relevant operational practices, processes and systems
- Ensure that the right people capacity is in place and manage employee performance through effective and goal directed people leadership
Requirements
- NQF level 4 (Bachelors Degree in Admin, Logistics, Operation or Supply Chain Management advantageous)
- 3 – 5 years experience (Supervisory)
- SAP Excel Intermediate
- Strong communication skills
- Problem-solving skills with ability to identify functional problems and choose the best alternative solution
Qualifications
N/A
Salary & Benefits
N/A
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Transport / logistics / warehouse Jobs in ZA
In South Africa’s transport, logistics, and warehouse sector, the job market typically offers a range of opportunities for those with the right skills. Generally, this field is in demand due to the country’s growing economy and increasing international trade. The industry is constantly evolving, driven by technological advancements and changes in global supply chains.
Salaries for roles in transport, logistics, and warehouse management vary widely depending on factors such as experience, company size, and industry sector. Typically, salaries range from R500 000 to R2 million per annum, with senior positions and those in larger companies often commanding higher salaries. However, it’s essential to note that these figures are broad estimates and can fluctuate based on individual circumstances.
Common skills required for roles in this field include excellent communication and problem-solving skills, attention to detail, physical stamina (for warehouse work), and a strong understanding of logistics management systems. Typically, employers also look for candidates with experience in inventory management, transportation operations, and supply chain coordination. Familiarity with transport management software and IT systems is often beneficial as well.
The industry sectors that commonly employ roles in transport, logistics, and warehouse management include financial services sector companies (such as banks), technology industry firms (including those involved in e-commerce), manufacturing sector businesses (e.g., automotive and pharmaceuticals), and retailers. These roles can provide a solid foundation for career advancement within the company or in related fields.
Career progression paths often involve moving into senior logistics or supply chain management positions, taking on leadership roles or specializing in specific areas such as operations or procurement. Development opportunities may include further education or training in areas like transportation management or logistics engineering.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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