Cape Town: Internal Sales Consultant posted by Ello Technology (Pty) Ltd

About the Role

As an Internal Sales Consultant at Ello Technology (Pty) Ltd, you will play a critical role in protecting, growing, and maximizing revenue within our existing client base. This is a commercially focused, client-facing role that requires someone who is proactive, detail-oriented, and confident in managing both relationships and revenue.

Key Responsibilities

• Client Retention and Relationship Management
• Building trust and maintaining regular communication with clients
• Ensuring high levels of client satisfaction and retention
• Acting as a reliable point of contact for client queries and support
• Identifying risks early and resolving issues proactively

• Sales Delivery and Account Growth
• Identifying and closing once-off sales opportunities
• Driving SLA upgrades and account expansion opportunities
• Supporting cross-selling of products, services, and solutions
• Managing renewals across licensing, security, backups, and related services

• IT Assessments and Project Conversion
• Ensuring all scheduled IT assessments are completed
• Supporting the conversion of assessments into projects
• Working with internal teams to move opportunities into delivery
• Maintaining momentum from assessment to commercial outcome

• Sales Administration and CRM Discipline
• Maintaining high levels of CRM hygiene in Zoho CRM
• Preparing and managing quotes, orders, and invoicing accurately
• Submitting structured weekly scorecards and reporting
• Ensuring all tasks are completed within defined timelines

• Collaboration and Team Support
• Supporting the Lead Account Manager in client reviews and meetings
• Sharing client feedback with sales and marketing teams
• Collaborating with technical teams to support client needs
• Providing support and guidance to junior team members where required

• Supplier and Operational Coordination
• Managing supplier relationships and pricing where required
• Ensuring accurate product and service delivery through coordination
• Supporting stock tracking and sales-related audits
• Maintaining structured internal processes and documentation

Requirements

• Strong communication skills, both written and verbal
• Ability to manage and grow client relationships professionally
• High attention to detail and organisational ability
• Consistent CRM usage and process discipline
• Ability to manage multiple tasks and priorities effectively
• A proactive and accountable approach to work
• Comfort working in a structured, performance-driven environment

Qualifications

No formal education or certifications are required for this role.

Salary & Benefits

Salary details will be discussed during the interview process.