Job Description
About the Role
The Technical Manager will lead and oversee the Office Automation technical team, responsible for ensuring efficient scheduling, high-quality installations and support services, strong customer satisfaction, and continuous technician development.
Key Responsibilities
- Lead, supervise, and support Office Automation technicians and technical support staff.
- Maintain strong working knowledge of Office Automation hardware and software.
- Plan, schedule, and coordinate installations and system set-ups.
- Structure daily and weekly workflows and allocate resources effectively.
- Monitor logged calls and technician reports to ensure SLA timeframes are met.
- Track technician performance through KPIs and productivity reporting.
- Set clear performance targets and provide coaching and ongoing development.
- Identify skills gaps and coordinate technical training.
- Prepare daily, weekly, and monthly technical performance reports.
- Manage and control technical spares, stock levels, and stores organisation.
- Produce monthly and annual spares usage reports.
- Oversee and inspect the technical vehicle fleet for maintenance and compliance.
- Develop and manage standby rosters for after-hours support coverage.
- Report operational performance and metrics to the Operations Manager.
Requirements
- Grade 12 (Matric) qualification.
- 3-4 years supervisory or management experience in a technical environment.
- Proven experience within the Office Automation industry.
- IT technical experience in an Office Automation environment.
- Valid drivers licence.
- Willing and able to travel.
- Must reside in or around George, Western Cape.
Qualifications
No specific qualifications mentioned.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other General Employment Jobs in Western Cape
In the Western Cape, the general employment landscape is characterized by an emphasis on innovation, technology, and a growing services sector. This trend reflects the province’s strong economic growth, attracting various industries such as tourism, agriculture, and manufacturing. As a result, job seekers in the region can expect to find opportunities in diverse fields.
Typically, salaries for General Employment positions in Western Cape fall within broad ranges, depending on factors like experience, company size, and industry sector. Generally, entry-level roles may start around R30 000 – R50 000 per annum, while experienced professionals can earn upwards of R80 000 – R120 000 or more, depending on the specific requirements of the role and employer.
Common skills required for General Employment positions in Western Cape include strong communication and problem-solving abilities, a degree in any field (such as business administration, humanities, or social sciences), proficiency in Microsoft Office or Google Suite applications, basic analytical and numerical skills, and adaptability to new environments. In some cases, technical skills may also be necessary, depending on the specific job requirements.
Various industries commonly employ General Employment positions, including financial services sector, technology industry, manufacturing sector, and public administration. Other sectors that frequently require these roles include tourism, healthcare, education, and non-profit organizations.
For career development, job seekers can expect opportunities for growth within their current organization or through lateral moves to other departments. Advancement often requires taking on additional responsibilities, developing new skills, and demonstrating a commitment to professional development. In some cases, further education or training may be necessary to secure promotions or transition into specialized roles.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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