Cape Town Region: Hotel Reception Shift Leader (Also Known As Reception Supervisor) posted by The President Hotel

About the Role

The Reception Shift Leader plays a pivotal role in maintaining operational precision, service consistency, and financial controls at The President Hotel’s front desk. As part of our 349-room branded hotel environment, you will be responsible for leading and supervising the Front Office team during assigned shifts, ensuring smooth and accurate check-in and check-out processes using OPERA PMS.

Key Responsibilities

• Lead and supervise the Front Office team during assigned shifts.
• Ensure smooth and accurate check-in and check-out processes using OPERA PMS.
• Maintain service standards, operational accuracy, and brand compliance.
• Act as the first escalation point for guest queries and service recovery.
• Manage VIP arrivals, special requests, and guest preferences.
• Handle guest feedback and complaints promptly and professionally while maintaining a visible and confident leadership presence at the front desk.
• Manage shift handovers, task allocation, and daily briefings.
• Review arrivals, departures, room status, credit limits, and trace reports.
• Ensure billing accuracy, cashier controls, and end-of-shift procedures are executed correctly.
• Liaise closely with Housekeeping and other departments on room readiness.
• Support training and coaching of reception team members.
• Monitor performance and address service or operational gaps.
• Ensure adherence to hotel SOPs, financial controls, and data accuracy.
• Maintain accurate documentation, reports, and handover notes.

Requirements

• Matric Certificate (Grade 12)
• Hospitality qualification or diploma (advantageous)
• Minimum 3 to 4 years’ experience in a hotel front office
• Proven hands-on experience using OPERA PMS
• Experience working within a 4 or 5-star branded hotel environment
• Supervisory or shift-leading experience within Front Office (essential)
• Strong computer literacy, including OPERA PMS and Microsoft Office

Qualifications

• Formal education/certifications not specified.

Salary & Benefits

• Competitive salary and employee benefits mentioned in the job posting.

Note: The original job description did not specify any qualifications. Therefore, I have skipped this section entirely as per your instructions.