Job Description
About the Role
We are seeking a highly skilled Internal Sales Administrator to join our team at Westlake, where you will play a crucial role in driving business growth and delivering exceptional customer service. As an Internal Sales Administrator, you will be responsible for managing the customer quotation process, providing administrative support to sales teams, and contributing to the development of strategies to enhance customer service and increase sales.
Key Responsibilities
- Administration and management of the customer quotation process
- High-quality service through accurate and on-time delivery of customer quotes to achieve increased revenue
- Administrative onboarding and data management of customers
- Provide admin support to business development teams and internal sales staff in their absence
- Coordinate special projects
- Contribute to the development and implementation of strategies to enhance customer service, increase sales, and efficiency
- Check RFQs and clarify queries with customers before actioning with Technical and Procurement Departments
- Collaborate and coordinate the quoting process with all internal stakeholders
- Quality check quotes for completeness, accuracy, and professionalism
- Follow-up outstanding quotes with responsible sales team members to conclusion
- Complete/distribute relevant customer and supplier onboarding documentation and NDAs
- Assist with forecasting and stock management as directed
- Primary point of contact for sales, customer enquiries, and requests if internal staff absent
- Resolve sales-related issues and provide real-time customer support
- Handle all inbound leads and website enquiries and qualify sales leads
- Coordinate internal stakeholders to achieve project outcomes for due dates
- Manage potential project bottlenecks and identify cost savings in work processes
Requirements
- Grade 12 supported by a sales support or administrative qualification/certification
- 3 years in a similar role
- Good commercial acumen, administrative, and organisational skills
- Excellent written and spoken skills in English
- Advanced skills in MS Office suite with average typing speed and high accuracy
- Proven skills in data research and analytics
- Competence in Adobe software and familiarity with privacy legislation (POPI) would be advantageous
Qualifications
- Formal education/certifications not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Cape Town City Centre
The admin, clerical, and secretarial sector plays a vital role in the Cape Town City Centre job market, typically employing individuals to provide administrative support to various industries. Generally, these roles are common in sectors such as finance, technology, and manufacturing, where efficient organisational skills are essential. Often, these positions require adaptability and a strong work ethic.
Typically, salaries for admin, clerical, and secretarial roles in Cape Town City Centre vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, entry-level positions often fall within the R25 000 to R35 000 per annum range, while more senior roles may command salaries between R40 000 and R70 000 per annum. However, it’s essential to note that actual salaries can differ significantly based on individual circumstances.
Common skills for admin, clerical, and secretarial roles in Cape Town City Centre include proficiency in Microsoft Office software, strong communication and interpersonal skills, attention to detail, organisational abilities, time management, and basic computer programming skills. These skills are often essential for performing tasks such as data entry, record-keeping, and customer service.
The admin, clerical, and secretarial sector is also common in the financial services sector, technology industry, manufacturing sector, and other industries that require administrative support. In these sectors, individuals with strong organisational and communication skills are in high demand.
Career development opportunities for individuals in admin, clerical, and secretarial roles in Cape Town City Centre often involve progression to senior administrative positions or transition into related fields like human resources, project management, or business administration. With experience and additional training, individuals can also explore career paths in areas like business analysis or data analysis.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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