South Africa: Senior Consultant (Inbound) – Westlake, Ct posted by Phoenix Recruitment

About the Role

We are seeking a dynamic and driven Senior Reservations & Travel Consultant to join our team at a collection of owner-operated Safari Camps and Safaris in Botswana, Namibia and South Africa based in Westlake, Cape Town. As a key member of our reservations team, you will be responsible for providing exceptional full reservation travel and sales services for our in-house properties and associated products, with the goal of securing business, promoting future growth, and delivering an authentic customer experience.

Key Responsibilities

• Offer a personalised booking service for all bookings, whether directly or in back-up role.
• Respond to trade enquiries efficiently and timeously.
• Communicate with clients, providing quick turnaround times and a professional service.
• Respond to all product queries or concerns relating to bookings.
• Provide availability and costs/quotes for bookings.
• Make reservations using TourPlan/TMIS.
• Manage booking status throughout the reservation process (quote, cancelled, provisional, confirmed, and invoiced).
• Obtain and capture guest CRM and booking information onto TourPlan for camps.
• Liaise with Product Management to ensure best possible services to guests in respect of guest information and requirements.
• Provide lodge information and relating documentation to clients where appropriate (WETU itineraries/pre-tour & departure information).
• Manage yield to ensure maximised occupancy and achieved rates.
• Convert sales by offering excellent response times, providing alternative dates/products, and offering approved discounts where budget is a constraint.
• Gain knowledge of all products to add value to clients.

Requirements

• Matric Certificate.
• Tertiary certificate in travel-related field (desirable).
• At least 3-5 years relevant experience in a similar environment.
• Fluent in speaking and writing in the English language.
• Ability to adapt to a dynamic work environment and support different teams when needed.
• Ability to work fast and accurately.
• Service and detail-oriented.
• Shows empathy, care, and understanding when dealing with clients.
• Good interpersonal skills.
• Willingness/ability to share information.
• Ability to multitask and work under pressure.
• Sales-driven.
• IT savvy.
• Self-motivated and driven by company values.
• Self-starter with a natural curiosity about travel and strong desire to learn.

Qualifications

No formal qualifications mentioned.