Job Description
About the Role
We are seeking a dynamic and driven Senior Reservations & Travel Consultant to join our team at a collection of owner-operated Safari Camps and Safaris in Botswana, Namibia and South Africa. As a key member of our sales team, you will be responsible for providing full reservation travel and sales services for our in-house properties and associated products, with the aim of securing business, promoting future growth, and driving revenue.
Key Responsibilities
- Offer a personalised booking service for all bookings, whether directly or in back-up role.
- Respond to trade enquiries efficiently and timeously.
- Communicate with clients, providing quick turnaround times and a professional service.
- Respond to all product queries or concerns relating to bookings.
- Provide availability and costs/quotes for bookings.
- Make reservations using TourPlan/TMIS.
- Manage booking status throughout the reservation process (quote, cancelled, provisional, confirmed, and invoiced).
- Obtain and capture guest CRM and booking information onto TourPlan for camps.
- Liaise with Product Management to ensure best possible services to guests in respect of guest information and requirements.
- Provide lodge information and relating documentation to clients where appropriate (WETU itineraries/pre-tour & departure information).
- Manage yield to ensure maximisation of occupancy and the rate achieved.
- Convert sales by offering excellent response times, providing alternative dates/products, offering approved discounts where budget is a constraint.
- Gain knowledge of all products so you can add value to clients.
Requirements
- Matric Certificate
- Tertiary certificate in travel-related field (desirable)
- At least 3-5 years relevant experience in a similar environment
- Fluent in speaking and writing in the English language
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel / tourism Jobs in ZA
The travel and tourism industry in South Africa is typically a dynamic and fast-paced field, with a high demand for skilled professionals to cater to the growing number of domestic and international tourists visiting the country. This includes roles such as hotel management, hospitality operations, tour guiding, travel agency management, and more.
Salaries in the travel and tourism industry in South Africa can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level positions may start within a broad range of R150 000 to R250 000 per annum, while senior roles or those in larger companies may command salaries ranging from R400 000 to over R1 million per annum. However, it’s essential to note that actual salaries can vary significantly depending on individual circumstances and industry standards.
Common skills required for careers in the travel and tourism industry in South Africa include excellent communication and interpersonal skills, a strong understanding of the local culture and tourism infrastructure, proficiency in multiple languages (such as English, Afrikaans, isiZulu, or isiXhosa), and experience with customer service, event management, and marketing. Typically, a degree or diploma in hospitality, tourism, or a related field is also required for many entry-level positions.
The industry sectors that commonly employ travel and tourism professionals include the financial services sector, technology industry, manufacturing sector, and more. Tourist infrastructure development projects are also creating new job opportunities across various sectors.
Career progression paths for those entering the travel and tourism industry in South Africa may include training and certifications in specialized areas such as hotel management, tour guiding, or travel agency operations. Typically, career advancement opportunities can be found through promotions within existing companies, networking events, and seeking mentorship from experienced professionals. Additionally, many travel and tourism companies invest in staff development programs to enhance skills and knowledge, providing opportunities for employees to take on new challenges and advance their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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