South Africa: Internal Sales Representative posted by Staff Solutions

Key Responsibilities

Sales & Business Administration

• Implement sales initiatives in line with company sales and marketing strategy and budget.
• Monitor and analyse customer buying patterns within the assigned geographical area to achieve sales targets.
• Track and review monthly sales performance per customer.
• Extract and analyse sales data from SAP to monitor performance against targets and implement corrective action where required.
• Provide regular feedback and reporting to the National Sales and Marketing Manager on new and existing business activities.
• Maintain and update the customer database, ensuring accuracy of all master data.
• Introduce new marketing and promotional initiatives aligned with company strategy.
• Initiate and monitor promotional activities to grow and develop the existing customer base.
• Host trade evenings and customer engagement initiatives to strengthen relationships.
• Assist with the credit application process.
• Work closely with the Debtors department to ensure effective and timely collection of outstanding accounts.
• Support in resolving customer queries related to accounts and escalations.
• Attend monthly sales and business review meetings.
• Resolve or escalate customer queries and complaints in accordance with company policies and procedures.

Compliance

• Operate within company policies, procedures, and internal controls to maintain organisational integrity.
• Identify and report risks or areas of concern to management.
• Ensure compliance with all relevant regulations and internal procedures.
• Maintain accurate documentation and records.
• Monitor costs and prevent wasteful or irregular expenditure.

Customer Service

• Build and maintain strong working relationships with customers and internal stakeholders.
• Provide product presentations and training to customers on pricing, promotions, and technical updates.
• Ensure customer information is accurate and regularly updated.
• Work closely with internal departments to ensure all customer queries are addressed and resolved efficiently.
• Provide customers with merchandising support, point-of-sale material, and training on product claims and rotation procedures.
• Conduct joint customer visits with management where required.

Cost Control

• Support the effective and responsible use of financial and company resources.
• Ensure correct pricing structures are implemented and maintained.
• Monitor gross profit performance and implement corrective action where required.
• Optimise use of company resources (vehicle, mobile phone, etc.) and limit unnecessary expenditure.
• Report deviations from budgetary limits to the direct manager.

Minimum Requirements

Qualifications:

• Certificate in Sales and Marketing or equivalent (NQF 5).
• A Diploma in Sales and Marketing or equivalent (NQF 6) will be advantageous.

Experience:

• Minimum 3 years’ experience as a Sales Representative or in a similar role within a manufacturing environment.

Technical Competencies

• Computer literacy (MS Office).
• Working knowledge of SAP, ERP systems, and other sales-related software.