Cape Town Region: Guest Relations Officer posted by ITC Hospitality Group

April 7, 2026 Jobs in Cape Peninsula

ITC Hospitality Group

Western Cape

Catering / hospitality

Job Description

Description ITC Hospitality Group is currently seeking a Guest Relations Officer to join its team across its Cape Town properties. As a Guest Relations Officer, you will play an important role in delivering a seamless and memorable guest experience from arrival through to departure. In this role, you will be responsible for welcoming guests, managing special requests, and ensuring that each guest interaction reflects the brand’s service standards. You will work closely with front office and operational teams to anticipate guest needs, resolve concerns efficiently, and create a warm, personalised experience. A strong focus will be placed on guest satisfaction, online reputation, and attention to detail across all touchpoints. You will also assist in handling guest feedback and reviews, ensuring any issues are addressed promptly and professionally. Your ability to build rapport with guests and remain calm under pressure will be key to success in this role. If you are a friendly, well-presented, and service-driven individual with a passion for hospitality and guest experience, we would love to hear from you! Key Responsibilities Welcome guests and manage smooth check-in and check-out experiences. Respond to guest queries and requests via phone, email, WhatsApp, and in person. Assist with reservations and daily front office operations. Support the Guest Relations Manager with guest arrivals and operational planning. Coordinate with housekeeping and other departments to maintain service standards. Assist guests with basic troubleshooting (Wi-Fi, TV, air-conditioning). Travel/Walk between properties within the Cape Town CBD when required. Requirements 1–2 years’ experience in guest relations or a similar hospitality role. Excellent written and spoken English (additional languages advantageous). Computer literate, including Microsoft Office and hospitality systems (e.g., Nightsbridge). Well-presented, professional, and guest-focused. Strong organisational and multitasking skills. Ability to work in a fast-paced hospitality environment. Benefits Provident Fund contribution Medical Insurance Career growth opportunities within a leading 4 & 5-star hospitality group

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About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

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For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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