Job Description
About the Role
Hire Resolve’s client, a next-generation betting platform, is seeking a part-time Safer Gambling Analyst to join their team in Cape Town. This role will support the Safer Gambling function within the compliance department across various shifts, engaging with customers who may be at risk of or actively experiencing gambling-related harm.
Key Responsibilities
- Engage with customers via email, chat, or outbound calls who may be at risk of or actively experiencing gambling-related harm, taking appropriate action in line with legislation, procedures, and processes.
- Uphold and contribute to the development of internal policies and procedures aimed at preventing gambling-related harm.
- Handle escalations and queries from the Player Success Team relating to operational compliance cases.
- Monitor customer communication channels/inboxes related to operational compliance to ensure SLA adherence and a frictionless user experience.
- Appropriately manage complaint cases arising during shift hours.
- Analyse customer accounts from a Safer Gambling and Anti-Financial Crime perspective, based on internal reports or Player Success interactions.
- Escalate high-risk cases as needed to ensure effective player protection.
- Recommend improvements to current Operational Compliance and Player Success processes.
- Collaborate with Safer Gambling Management and the Head of Operational Compliance to promote a culture of Safer Gambling and high-quality customer service through compliance and awareness initiatives.
Requirements
- Excellent oral, written, and verbal communication skills.
- Native or bilingual proficiency in written and spoken English (mandatory); additional languages are an advantage.
- Experienced in handling difficult conversations with customers while remaining calm and focused on objectives.
- Capable of collaborating with multiple stakeholders to make informed decisions regarding customer accounts.
- Strong attention to detail with the ability to quickly assess and respond to emerging cases.
- Able to perform well under pressure in a fast-paced environment.
- Self-motivated with the ability to work independently and as part of a team.
- Proven track record of delivering excellent customer service.
Salary & Benefits
Salary information not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Analyst Jobs in Western Cape
In the Western Cape, the demand for Analysts continues to grow as companies seek professionals with strong analytical skills to drive business growth and decision-making. Typically, Analyst roles are found in industries such as financial services, technology, manufacturing, and healthcare, where data-driven insights are crucial for strategic planning and problem-solving.
Commonly, Analyst positions come with a salary range that can vary widely depending on factors like experience, company size, industry sector, and location. Generally, salaries tend to be higher for larger companies and those in more lucrative sectors. While broad ranges can be difficult to provide without knowing the specifics of each role, we can say that salaries often fall within the R400 000 – R800 000 per annum range for junior Analysts and upwards of R1 million for senior roles.
As a general rule, common skills required for an Analyst position include data analysis software proficiency (e.g., Excel, SQL), statistical knowledge, problem-solving abilities, strong communication skills, attention to detail, and analytical thinking. Typically, candidates with experience in mathematical modeling or scientific research may be well-suited for this type of role. Additionally, having a degree in mathematics, statistics, economics, computer science, or a related field can provide a solid foundation for an Analyst career.
In terms of industry sectors, financial services firms, tech companies, and manufacturers often employ Analysts to support their business operations. Commonly, these roles involve analyzing data to inform strategic decisions, identifying trends, and evaluating the effectiveness of business processes. Those interested in pursuing a career as an Analyst may also find opportunities in consulting firms or government agencies, where analytical skills are highly valued.
Career progression for Analysts often involves moving into senior analyst roles within a company, taking on leadership positions in research and development, or transitioning into related fields such as data science or business analysis. With experience and additional education, professionals in this field can develop into experts in their chosen sector, offering valuable insights to businesses and organizations across various industries.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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