Centurion: Group Manager: Credit and Collections posted by iMasFinance Co-operative

About the Role

We are seeking a dynamic and experienced Group Manager: Credit and Collections to join our team in Centurion, South Africa. As part of our transformation strategy, preference will be given to candidates from designated groups, specifically targeting African females, African males, and candidates with disabilities. The successful candidate will report to the Group CEO and lead the debt collections, arrears management, back-office support, and credit granting functions.

Key Responsibilities

• Lead and oversee the end-to-end credit granting process by assessing member creditworthiness, monitoring performance through key metrics, managing relationships with credit bureaus and internally, regularly reviewing credit policy and delegation of authority.
• Develop and execute an integrated operational strategy for credit, collections, arrears management, and member support, aligned with business objectives.
• Ensure strong governance, regulatory compliance, and risk management by implementing effective controls, maintaining compliant policies and procedures, strengthening fraud prevention, and minimising financial and regulatory risk.
• Manage diversified commercial credit operations and ensure regulatory compliance. Conduct financial analysis to identify risks and implement effective mitigation actions.
• Develop and execute effective debt collection and arrears management strategies by controlling bad debt levels, automating collection processes, managing external collection partners, optimising collection channels, and providing strategic insights on collection trends and credit appetite.
• Coordinate and manage complex recovery initiatives for non-performing and written-off loans by overseeing recovery plans, monitoring portfolio performance, conducting collateral site visits, and ensuring effective internal controls.
• Ensure effective member management and support by maintaining accurate loan accounts and reporting, operating a centralised back-office contact centre to enhance service efficiency, enforcing compliance with policies and procedures, managing internal and external stakeholder relationships, and maintaining robust incident reporting processes.
• Lead financial management for the Credit and Collections function by coordinating budgeting and forecasting, controlling expenditure, authorising payments, managing variances, implementing budget control systems, driving cost efficiency, addressing negative trends, and supporting ad-hoc strategic projects.
• Strengthen stakeholder relationships by collaborating with finance teams to monitor costs and performance, identifying cost-saving opportunities, and acting as a key liaison between employer partners, internal teams, and external industry stakeholders to resolve collections-related matters.
• Lead and manage team performance to achieve departmental objectives through effective leadership, planning, and control. Drive people development via performance management, succession planning, coaching, and skills development.

Requirements

• Registered Chartered Accountant (SA)
• Experience in credit management in a financial services/financing environment
• Knowledge of arrears management/debt collection

Qualifications

• CA(SA) (Essential / Minimum)
• MBA in Business Administration (Recommended / Desirable)

Salary & Benefits

Salary details will be discussed during the interview process.

Note:

Please ensure that you meet all the requirements and qualifications before applying for this role.