Bloemfontein: Service Ambassador posted by Virgin Active South Africa Pty Ltd

About the Role

As a Service Ambassador at Virgin Active South Africa Pty Ltd, you will be the face of our brand, providing exceptional in-club member experiences and driving engagement across all areas of the club. You will be responsible for delivering outstanding customer service, resolving complaints, and building strong relationships with members to drive retention.

Key Responsibilities

• Conducting Front of House Duties
• Control access into the facility
• Communicate and provide information to staff, members, and prospective members
• Deliver on member needs and experiences from entry to exit
• Engaging with Members
• Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
• Drive digital engagement with members on our various platforms as our digital offering evolves
• Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs

Requirements

• Successful completion of Reception Academy
• Good understanding and knowledge of digital platforms
• Sound knowledge of Virgin Active exercise experiences
• Comprehensive understanding of the customer journey and the desired customer experience
• Minimum of 12 months experience within a face-to-face customer-facing role
• Proven ability to resolve member questions and queries

Qualifications

• Grade 12 Senior Certificate or NQF Level 4 equivalent
• Good understanding and knowledge of digital platforms

Salary & Benefits

• Competitive salary

[Note: No additional information is provided as it was not mentioned in the original job description.]