Job Description
About the Role
We are seeking an experienced IT Support or Network Engineer to join our dynamic team in Cape Town CBD. As a 2nd Line Network Support Engineer, you will play a key role in investigating and resolving customer incidents, troubleshooting complex technical issues, restoring services, and delivering an excellent customer experience while working within SLA-driven environments.
Key Responsibilities
- Investigate, troubleshoot, and resolve customer incidents escalated to the team
- Provide remote support across customer network environments
- Monitor, maintain, and report on network infrastructure performance
- Support a broad range of technologies including WAN, LAN, Wi-Fi, VoIP, VPN, firewalls, cloud, and communications systems
- Troubleshoot and resolve incidents following initial triage
- Configure and support networking equipment and related technologies
- Work collaboratively with internal technical teams and third-party providers to resolve incidents efficiently
- Implement service restoration workarounds where required while root cause analysis is completed
- Escalate issues appropriately to ensure service level commitments are met
- Maintain accurate incident records, technical documentation, and configuration information
- Identify recurring technical issues, contribute to problem management, and support preventative actions
- Support online security, firewall configuration, data handling, and networking best practices
- Ensure service levels and customer expectations are consistently achieved
Requirements
- Minimum 3 years experience in an IT service, network support, or technical support environment
- Strong hands-on troubleshooting experience in a customer-facing technical role
- Experience working within SLA-driven or ITIL-based environments
- Excellent verbal and written English communication skills
- Strong organisational skills with the ability to prioritise multiple tasks
- High attention to detail and strong problem-solving capability
- Flexible, proactive, and eager to learn new technologies
Qualifications
- Current CCNA certification or equivalent networking knowledge
- Diploma or Degree in Information Technology, Computer Science, or related field (advantageous)
- JNCIA (advantageous)
- Extreme Switching certification (advantageous)
- Security hardware experience (Firewall, IDS, etc.) (advantageous)
- Previous 2nd Line Support experience (advantageous)
Salary & Benefits
Competitive salary and benefits package.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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