Gauteng: 1x experienced Client Liaison URGENTLY needed for an Aesthetic Practice in Waterkloof – Pretoria posted by Spa Sense

Key Responsibilities
Client Journey Management

• Serve as the primary point of contact for clients from initial enquiry through the full duration of their treatment journey.
• Conduct warm and professional pre-appointment calls, WhatsApp messages, and follow-ups to confirm bookings, answer questions, and set expectations.
• Welcome clients upon arrival and coordinate a seamless handover to the clinical team.
• Maintain detailed and accurate client records, including treatment history, preferences, follow-up schedules, and product interests.
• Ensure every client interaction reflects the premium standards of the brand.

Post-Procedure Follow-Up

• Conduct structured follow-up calls and messages at key milestones following hair transplant and aesthetic procedures (e.g., 48 hours, 1 week, 1 month, 3 months, and 6 months).
• Monitor client recovery and satisfaction, addressing concerns and escalating clinical queries promptly to the appropriate medical team member.
• Document all post-procedure feedback and identify trends or recurring concerns for management review.
• Perform personalised milestone check-ins, including hair growth progress updates, treatment reviews, and ongoing care recommendations.
• Encourage adherence to treatment plans and post-procedure care protocols.

Revenue Growth & Consultative Sales

• Identify opportunities to introduce clients to complementary treatments, products, and services offered across both practices.
• Recommend maintenance programmes, treatment upgrades, and seasonal offerings aligned with each client’s goals and treatment history.
• Present and sell retail products, including post-transplant care kits, topical treatments, and skincare products, in a professional and consultative manner.
• Convert enquiries and consultations into confirmed bookings while maintaining exceptional client care standards.
• Re-engage inactive or lapsed clients through personalised outreach campaigns and relationship-building initiatives.

Client Retention & Relationship Nurturing

• Build long-term relationships that position the practice as the client’s trusted partner in aesthetic and wellness care.
• Coordinate loyalty initiatives, referral programmes, client appreciation campaigns, and special occasion touchpoints.
• Gather testimonials, online reviews, and before-and-after image consent in accordance with practice protocols.
• Manage client satisfaction surveys and communicate feedback and insights to the Practice Manager.
• Proactively identify opportunities to enhance the overall client experience and retention strategy

Skills & Experience
Essential Requirements

• Proven experience in a client-facing, sales, customer relationship management, or account management role.
• Exceptional verbal and written communication skills.
• Strong consultative sales ability with a warm, persuasive, ethical, and client-focused approach.
• Excellent organisational skills and meticulous attention to detail.
• Proficiency in CRM systems and digital communication platforms.
• High level of emotional intelligence with the ability to build rapport and trust quickly.
• Ability to work independently while effectively managing a large client portfolio.
• Strong administrative and follow-up capabilities.
• Professional presentation and client-service orientation.

Advantageous Experience

• Previous experience within medical aesthetics, cosmetic medicine, beauty, healthcare, or wellness environments.
• Experience selling high-value products or services.
• Understanding of hair transplant procedures and aesthetic treatment journeys.
• Social media proficiency and the ability to support client-facing digital engagement.
• Multilingual communication skills.

Key Attributes
The ideal candidate will be:

• Warm, engaging, and relationship-driven.
• Naturally empathetic and emotionally intelligent.
• Commercially minded with a passion for sales and client retention.
• Highly organised and proactive.
• Professional, polished, and confident.
• Results-oriented while maintaining exceptional client care standards.
• Passionate about helping clients achieve their aesthetic and wellness goals.