Gauteng: Bookings & Sales Consultant Manager Urgently Required for an Aesthetic Practice in Waterkloof Ridge – Pretoria posted by Spa Sense

Minimum Requirements

• Matric (Grade 12) certificate is essential.
• Minimum of 2 years’ experience In Telesales, Client Services, Bookings Management, or a similar customer-facing role.
• Previous experience within a Medical, Aesthetics, Healthcare, Wellness, or Cosmetic environment will be advantageous.
• Proven track record of meeting or exceeding sales and conversion targets.
• Exceptional telephone communication skills with a professional, confident, and persuasive approach.
• Strong written communication skills for WhatsApp, SMS, and client correspondence.
• Proficiency in CRM systems, Booking Platforms, Google Workspace, and WhatsApp Business.
• Excellent organizational and time-management skills.
• Ability to manage high volumes of leads while maintaining consistent follow-up.
• Self-motivated, resilient, and target-driven.
• Comfortable working in a fast-paced, performance-focused environment.
• Relevant qualification in Sales, Business Administration, Customer Service, Healthcare Administration, or a related field will be advantageous.

Key Competencies

• Sales and negotiation skills
• Relationship building
• Client-focused communication
• Attention to detail
• Time management
• Problem-solving ability
• CRM management
• Objection handling
• Results orientation
• Professionalism and accountability

KEY RESPONSIBILITIES:

Lead Contact & Outreach

• Contact all inbound leads within the required response time.
• Ensure no lead remains uncontacted.
• Conduct persistent and professional follow-up through phone calls, WhatsApp, and SMS until a booking outcome is achieved.
• Maintain a high level of responsiveness and client engagement throughout the sales process.

Sales Conversion

• Conduct structured and consultative sales conversations over the phone.
• Identify client needs and recommend suitable services.
• Clearly communicate the value and benefits of procedures and consultations.
• Guide prospective clients toward booking appointments while maintaining a professional and empathetic approach.
• Consistently achieve or exceed conversion and booking targets.

Booking Management

• Accurately capture and manage bookings within the practice management system.
• Confirm appointments and send reminders.
• Manage rescheduling requests and cancellations effectively.
• Implement strategies to minimize appointment no-shows.

CRM & Lead Management

• Maintain detailed and accurate CRM records for every lead.
• Record all communication attempts, outcomes, and follow-up activities.
• Track lead progression through the sales funnel.
• Prepare and submit weekly conversion and performance reports to management.

Client Pre-Qualification

• Assess and qualify prospective clients for hair transplant and aesthetic procedures.
• Apply established pre-qualification criteria before referring clients for clinical consultation.
• Ensure high-intent leads are appropriately prioritized.

Objection Handling

• Professionally address client concerns regarding pricing, procedures, and treatment options.
• Use approved scripts and sales methodologies to overcome objections.
• Escalate clinical or technical questions to the appropriate medical team when required.

Revenue & Performance Tracking

• Monitor daily, weekly, and monthly booking targets.
• Identify potential pipeline gaps and proactively implement corrective actions.
• Contribute to revenue growth through consistent lead conversion.

Team Collaboration

• Work closely with clinical and administrative staff to coordinate appointment availability.
• Maintain real-time visibility of consultation and procedure schedules.
• Ensure smooth communication between departments.

Client Feedback & Market Insights

• Report common client objections, frequently asked questions, and lead drop-off trends.
• Provide feedback to management to improve marketing campaigns, client messaging, and service offerings.