Cape Town City Centre: CALL CENTRE SALES AND SUPPORT AGENT to be based in Parow Industria, Cape Town

April 21, 2026 Jobs in Cape Peninsula

Job Description

About the Role

We are seeking a highly motivated and experienced Sales and Support Agent to join our team in Parow Industria, Cape Town. As a key member of our call centre, you will be responsible for providing exceptional customer service and driving sales growth through effective communication and product promotion.

Key Responsibilities

Handling inbound and outbound customer calls and chats professionally and courteously
Identifying customer needs, addressing queries, enquiries, and providing accurate information about products and services
Proactively promoting products and services to potential customers during calls to generate leads and drive sales
Utilizing sales techniques to maximize conversion rates and achieve sales targets
Managing online sales platforms, including processing orders, tracking shipments, and resolving any issues that may arise
Collaborating with store teams to push customer calls and queries into the stores as leads for further follow-up and conversion
Following up on leads and inquiries promptly to ensure a positive customer experience and increase sales opportunities
Maintaining a thorough understanding of product features, pricing, promotions, and the company to effectively communicate with customers and answer any questions they might have
Assisting with customer escalations and resolving complaints or issues effectively and on time
Managing and supporting the customer loyalty programme, including assisting with sign-ups, resolving queries, tracking member activity, and promoting programme benefits to drive retention and repeat business
Documenting all interactions and transactions accurately in the CRM system
Participating in training sessions and ongoing learning opportunities to enhance product knowledge and sales skills
Staying updated on industry trends, market changes, and competitor activities to adapt sales strategies accordingly

Requirements

Matric / Grade 12 or equivalent qualification
Minimum of 1 year proven experience in a customer service or sales role, preferably within a call centre or online sales environment
Excellent verbal and written English communication skills
Ability to persuade, influence, present products, handle objections, and resolve customer queries or complaints effectively
Computer literate in MS Office (Word, Excel, Outlook)
Experienced in using CRM systems, including the ability to navigate multiple systems simultaneously
General geographic knowledge of South Africa
Ability to support customers with location-based queries where required

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Qualifications

Written and spoken proficiency in Afrikaans or a 2nd language (optional)

Salary & Benefits

Not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Sales Jobs in Cape Town Region

Cape Town’s sales landscape is shaped by the city’s strong economy, diverse industry base, and growing demand for innovative solutions. Typically, sales professionals in this region can expect to find opportunities across various sectors, including technology, financial services, manufacturing, and e-commerce. Generally, these roles require a combination of interpersonal skills, business acumen, and technical knowledge to drive revenue growth and customer satisfaction.

In terms of compensation, salaries for sales positions in Cape Town vary widely depending on factors such as experience, company size, industry sector, and individual performance. Typically, common salary ranges for entry-level sales roles start around R200 000 – R400 000 per annum, with experienced professionals earning upwards of R600 000 – R1 million or more. However, it is essential to note that these figures are broad estimates and may not reflect actual salaries for specific job openings.

Common skills required for success in sales roles include strong communication and interpersonal skills, the ability to build rapport with customers and stakeholders, a solid understanding of industry trends and market dynamics, and proficiency in CRM software and sales tools. Often, sales professionals also benefit from technical knowledge in areas such as data analysis, marketing, or product development. In addition, many employers place a high value on sales candidates with strong business acumen, problem-solving skills, and the ability to work independently.

Sales roles can be found across various industries, including technology, financial services, manufacturing, and e-commerce. The financial services sector, for example, commonly employs sales professionals to build relationships with clients and promote financial products. Similarly, the technology industry often requires sales talent to drive revenue growth through product sales and partnerships. Manufacturing and e-commerce sectors also frequently rely on skilled sales professionals to expand their customer base and increase market share.

View Job Parow: Mechanical Engineer/Application Engineer posted by Hire Resolve

Career development opportunities are available in sales roles, with many employers investing in training and development programs to enhance employee skills and knowledge. Typically, successful sales professionals can expect to progress to leadership roles or transition into specialized areas such as account management, business development, or sales strategy. With experience and a strong track record of performance, sales talent can also pursue opportunities in related fields such as marketing, product management, or entrepreneurship.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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