Cape Town City Centre: Customer Success Manager

Customer Success Manager Lead Inbound Growth & Customer Excellence for a Top Legal Fintech Cape Town Hybrid (3 days in-office) | R55 000 – R65 000 p/m | UK Hours (Mon-Fri, 6 am-3 pm or 9 am-6 pm) About Our Client Our client is a fast-growing, FCA-regulated non-bank lender supporting individuals through life’s most challenging legal moments. Specialising in probate, family law, and private client sectors, they’ve funded over £170 million and partner with 800 of the UK’s top law firms. With a mission to level the playing field during legal proceedings, their solutions empower people and their solicitors with timely, stress-free financial support. The Role: Customer Success Manager This is a pivotal dual-role opportunity: part inbound sales closer, part team leader. You’ll own the full inbound sales funnel from lead qualification to negotiation and closing, while inspiring and guiding a high-performing client services team across South Africa and the UK. You’ll lead with empathy and commercial edge, ensuring every client interaction results in exceptional outcomes. As a key player in shaping how the customer function scales, you’ll also contribute to process optimisation, strategy, and team design. Key Responsibilities Bring 2 years of closing experience in CS or Account Executive roles Own and convert inbound leads from first contact through to successful deal closure Maintain accurate sales records and CRM hygiene for pipeline visibility Mentor, lead, and grow a performance-driven customer success team Set and track clear KPIs across client service operations Act as a client advocate internally, balancing experience with commercial goals Collaborate with marketing and underwriting teams to improve lead flow and client outcomes Help shape the future of inbound sales by introducing scalable systems, automation, and improved workflows Feed client insights into product development and go-to-market strategies About You Minimum 2 years’ experience in a closing sales or customer success role Proven leadership experience managing a team Experience in the lending or financial services sector (highly advantageous) Strong track record of exceeding revenue targets Excellent communicator with high emotional intelligence Ambitious, resilient, and ready to lead from the front Focused career trajectory committed to sales as a long-term profession No formal qualifications required. Your results, attitude, and drive matter most