Job Description
About the Role
We are seeking a seasoned IT professional to lead our digital workplace technology team in Cape Town City Centre. This role requires someone who can drive operational stability while driving improvements, managing projects, and contributing to broader growth discussions.
Key Responsibilities
- Taking full ownership of IT operations across assigned client portfolios
- Leading service reviews focused on SLA performance, delivery metrics, and ongoing initiatives
- Driving service improvement plans, productivity gains, and cost optimisation
- Ensuring compliance with internal standards, audit requirements, and information security practices
- Acting as the key link between clients and internal delivery teams
- Managing and tracking major incidents, including root cause visibility and trend analysis
- Overseeing operational environments, including assets, infrastructure, and service standards
- Leading projects such as new implementations, transitions, and site buildouts
- Collaborating with global teams and subject matter experts to ensure consistent delivery
Requirements
- A relevant degree is required
- Postgraduate qualifications being an advantage
- 12 to 14 years of relevant experience, including leadership within large-scale IT operations environments
- Proven experience managing end-to-end service delivery, including ownership of assets and operational performance
- Strong technical understanding across infrastructure, including networking, systems, voice, and enterprise applications
- Experience working with IT service management frameworks, with certifications such as ITIL being advantageous
- Exposure to project delivery methodologies and managing implementations or transitions
Qualifications
(This section is skipped as no formal education/certifications are mentioned in the original job description)
Salary & Benefits
(This section is skipped as no salary information is provided in the original job description)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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