Job Description
About the Role
We are seeking an experienced IT Systems Technician to join our team in Cape Town City Centre. As a key member of our support team, you will be responsible for providing technical expertise and support to our users, ensuring seamless operation of our IT systems. If you have a strong background in corporate IT support and excellent problem-solving skills, we would like to hear from you.
Key Responsibilities
- Provide desktop, laptop, mobile device, printer, and peripheral support
- Troubleshoot hardware and software errors by assessing the impact of issues, prioritizing problems, running diagnostics, documenting problems and resolutions
- Administer Active Directory, Azure AD, Group Policy, DNS, DHCP
- Full endpoint life cycle management for all user devices from onboarding to offboarding
- Resolve Helpdesk requests with minimal supervision
- Support senior stakeholders (directors, lawyers) with a high level of professionalism
- Troubleshoot complex Windows 10/11, Microsoft 365, and application issues
- Act as a technical escalation point for junior technicians
- Share knowledge and assist with training and standards
- Contribute to improving processes, documentation, and user experience
Requirements
- Grade 12
- At least 58 years of experience in a corporate IT support environment
- Proven experience beyond basic helpdesk work
- Experience in a professional services or legal environment is advantageous
- Strong Windows 10/11 and Microsoft 365 support experience
- Strong Windows Server with HyperV and VMWare
- Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP, SMTP
- Working knowledge of Teams, SharePoint, Exchange, Exchange Online, and Defender
- Working knowledge of network infrastructure and connectivity technologies (LAN/WAN, Wi-Fi, VPN)
- Working knowledge of endpoint security and patch management systems and applications
- Working knowledge of SQL
- Relevant IT certification(s) preferred (Microsoft, CompTIA, etc.)
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.) are not required
Salary & Benefits
- Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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