Job Description
About the Role
We are seeking a passionate and personable Cellar Door Ambassador to join our award-winning hospitality group at a celebrated 5-star wine estate in Constantia, Cape Town. As a key member of our team, you will be responsible for delivering memorable tasting experiences, representing exceptional wines with confidence and knowledge, and providing exceptional customer service to our guests.
Key Responsibilities
- Welcome and host visitors for professional and informative wine tastings
- Set up and manage the cellar door tasting area
- Conduct cellar tours and assist with wine shows and functions
- Drive wine sales, wine club memberships, and cellar door revenue targets
- Manage daily stock counts, cash-ups, and financial handovers
- Maintain the cleanliness, presentation, and stock display of the cellar door
- Assist with local and international delivery coordination
- Provide responsive service and handle guest complaints and wine club enquiries professionally
- Package wine for sale and delivery
Requirements
- Matric essential
- WSET qualification or wine course (minimum 1 year’s experience in a wine sales or hospitality tasting room environment)
- Comprehensive product knowledge or willingness to develop this quickly
- Exceptional interpersonal and customer service skills
- Strong numeracy and cash handling ability
- High energy with excellent attention to detail
- Ability to stand for long periods and work a flexible schedule including weekends and events
- Stable work history with contactable references
Qualifications
- None specified
Salary & Benefits
- CTC: R18,872.70 per month
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Town City Centre
The hospitality industry in Cape Town City Centre is a thriving sector, driven by the city’s status as a popular tourist destination and hub for business and leisure activities. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including fine dining restaurants, hotels, conference centres, and event management companies. This diversity of settings means that professionals with diverse skill sets are often in demand.
Salary expectations for catering and hospitality positions in Cape Town City Centre vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges can be estimated, it’s essential to note that actual salaries may differ significantly due to these varying influences. For example, a highly experienced individual in a top-end restaurant may earn between R800 000 and R1 200 000 per annum, while entry-level positions in smaller establishments might pay around R300 000 – R500 000 annually. These figures are only rough estimates and should be taken as general guidelines.
In the hospitality industry, common skills that are often in demand include excellent communication and interpersonal skills, strong attention to detail, ability to work under pressure, physical stamina for long hours on one’s feet, and proficiency in basic food handling and safety procedures. Generally speaking, knowledge of food preparation techniques, wine management, or event planning can be a valuable asset in securing a role.
Industry sectors that commonly employ catering and hospitality professionals include the financial services sector, technology industry, manufacturing sector, and tourism. Other significant players in this space include education institutions, healthcare providers, and corporate event planners. As such, individuals with diverse experience and skills can expect to find opportunities across multiple industries.
Career development is a critical aspect of any professional’s growth. Typically, hospitality professionals may progress from entry-level positions to supervisory or management roles within their current establishment or move into related fields like sales, marketing, or human resources. Opportunities for advancement often exist in larger establishments with more complex operations, while smaller businesses and start-ups may provide opportunities for entrepreneurial innovation and leadership development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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