Job Description
About the Role
The Systems Support Engineer plays a critical part in our company’s service framework, providing end-to-end management of tickets and service requests reported by customers. This role is key to ensuring seamless support and resolution for our clients.
Key Responsibilities
- Manage Tickets and Requests
- Receive and record all calls from customers
- Provide initial assessment of all Tickets and attempt first-time resolution or escalate as necessary
- Assist with customer onboarding projects and migrations
- Monitor and escalate Tickets according to the customers SLA
- Keep users informed on status and progress of their Tickets
- Aid in customer retention and satisfaction
- Help improve efficiency, processes, documentation, and automation
Requirements
- Strong knowledge and experience of Office 365 services including Exchange Online, SharePoint, Teams, and OneDrive
- Excellent technical troubleshooting capabilities including Windows OS and applications, email flow and routing, and Office 365 services
- MacOS experience is a plus
- Good working knowledge of networks, routing & switching
- PowerShell scripting and use for administration
Qualifications
- Current Microsoft Certifications in either MS or AZ tracks (certification will be a KPI of the role)
Salary & Benefits
- Salary: [Salary amount] per annum
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Create a professional email address for job hunting - avoid nicknames or casual addresses.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Johannesburg: Electrical Designer posted by Hire Resolve
An exciting opportunity has opened up for a skilled Electrical Designer to join a dynamic and growing engineering team based…
View JobCape Town: Sales and FIT Consultant posted by Hire Resolve
Are you passionate about travel, adventure, and crafting unforgettable experiences across Africa? Join our client, a proudly African-owned tour operator...
View JobJohannesburg: Google Ads PPC & Paid Media Specialist (Contract) posted by Hire Resolve
A marketing consultancy and training company based in South Africa but operating worldwide is seeking a skilled Google Ads PPC…
View JobCenturion: Customer Success Specialist posted by Hire Resolve
An established company that offers advanced geospatial products and services is looking for a Customer Success Specialist to join their…
View JobCape Town: Procurement Manager – Solar Industry posted by Hire Resolve
A leading company in the renewable energy sector is looking for a skilled and experienced Procurement Manager with experience in…
View JobKempton Park: Workshop Foreman Coordinator posted by Hire Resolve
An established food manufacturing group is seeking a highly motivated and detail-oriented Workshop Foreman Coordinator to join their maintenance and...
View Job
Browse Employers
Job Alerts