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Cape Town City Centre: Technical Writer

Cape Town City Centre: Technical Writer

Posted on 2025-07-02 00:00:00

Job Summary

Position: Technical Writer Area: Bellville Hours: Monday to Friday (Flexible hours required to align with U.S.-based teams) Minimum Requirements: Bachelors degree in a technical discipline (e.g., Electrical, Mechanical, Computer, or Civil Engineering) or equivalent technical experience Minimum 4 – 5 years in a Technical Writer or Proposal Writer role, including experience with technical documentation for hardware and software (including SaaS) Technical writing portfolio or samples are advantageous Own vehicle Proven ability to simplify technical concepts for various audiences. Experience producing documentation for both hardware and software (including SaaS products). Native English speaker with strong proficiency in excellent writing, editing, and proofreading skills. Experience using Google Workspace, Microsoft Office, Adobe Acrobat, and other documentation tools. Familiarity with documentation control and content management best practices. Strong organizational skills and exceptional attention to detail. Proactive and confident in sourcing information and working independently across global teams. Key Responsibilities: Drafting, editing, and maintaining user manuals, SOPs, installation guides, and quick-start documents Creating responses to Requests for Proposals (RFPs) and Requests for Information (RFIs) Documenting hardware and SaaS platform features for internal and external audiences Collaborating with subject matter experts to ensure accurate and updated content Managing document version control and storage across platforms (e.g., Google Drive, Dropbox) Ensuring consistency in tone, format, and branding across all materials Using tools such as ChatGPT and similar AI to streamline content development Supporting internal quality processes through the creation of standard work instructions Coordinating across time zones with engineering and product teams How to apply :

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Cape Town City Centre: Technical Writer

Cape Town City Centre: Technical Writer

Posted on 2025-07-01 00:00:00

Job Summary

Technical Writer About the client: Our client is a leading provider of intelligent transportation system (ITS) solutions, focused on making roads across the United States safer, more efficient, and more connected. Their products include innovative hardware and software technologies — such as the Glance® SaaS platform — that help cities and transportation agencies improve mobility, reduce response times, and enhance roadway safety through smarter infrastructure. Headquartered in Atlanta, Georgia, with offices in Cape Town, South Africa, and India, they work across continents to deliver real-world impact through connected vehicle technology, smart traffic management, and advanced emergency response systems. Role Overview They are seeking a highly detail-oriented and skilled Technical Writer to join their Cape Town team. This full-time, in-office position is responsible for developing, maintaining, and managing a wide range of technical documentation that supports our products, services, and proposal efforts. You will work closely with Subject Matter Experts (SMEs), Product Owners, and Engineering teams (hardware and software) in the USA and India. A critical part of your role will be supporting the creation of compelling technical proposal responses and translating complex information into accessible, engaging, and accurate documentation for a range of internal and external audiences. This role requires someone with a deep understanding of documentation strategy, strong organizational and communication skills, and a passion for creating clear, meaningful content. In addition, you will also have the opportunity to travel to the USA office to meet your direct manager and engage with the USA team, whom you will be working closely with on a day-to-day basis. Key Responsibilities Lead the development and formatting of technical responses to Requests for Proposals (RFPs), Requests for Information (RFIs), and other public sector opportunities. Produce and maintain product documentation, including user guides, quick-start guides, standard operating procedures (SOPs), and installation manuals. Create and manage internal and external documentation for the Glance® SaaS platform, as well as integrated hardware and software solutions. Translate complex technical material into clear, concise, and audience-appropriate content tailored to different user groups (e.g., engineers, field techs, city officials). Collaborate with subject matter experts to source, validate, and update technical Develop and maintain standard work instructions and documentation that support internal quality and training processes. Identify documentation gaps and take initiative to develop content that fills those Maintain version control and organize documentation across platforms such as Google Drive and Dropbox. Ensure consistency in tone, structure, branding, and terminology across all written Use tools such as ChatGPT and other AI platforms to assist in drafting, improving, and brainstorming documentation content. Work collaboratively with internal stakeholders across multiple time Qualifications Bachelor’s degree in a technical discipline (e.g., Electrical, Mechanical, Computer, Civil Engineering) or equivalent technical experience. 3 years of experience as a Technical Writer, Proposal Writer, or similar Demonstrated experience with technical proposal writing and/or responding to public sector RFPs. Proven ability to simplify technical concepts for various Experience producing documentation for both hardware and software (including SaaS products). Native English speaker with strong proficiency in excellent writing, editing, and proofreading skills. Experience using Google Workspace, Microsoft Office, Adobe Acrobat, and other documentation tools. Familiarity with documentation control and content management best Strong organizational skills and exceptional attention to Proactive and confident in sourcing information and working independently across global Additional Requirements Must hold a valid South African Must reside in Cape Town or be willing to relocate at your own cost (relocation assistance is not provided). Required to work adjusted hours (e.g., later start and end times) to accommodate collaboration with U.S.-based managers and teams. Must be comfortable working in a dynamic, team-oriented office environment and proactively engaging with others to gather information. Key Objectives Develop high-quality, audience-appropriate documentation aligned with company Translate complex product and technical details into clear, engaging, and accessible Support the development and submission of highly competitive public sector Requests for Proposals (RFPs), including strategic planning, writing, and curation of content for government agency bids. Empower users and partners through well-organized, useful training and support materials. Continuously assess and improve documentation through internal reviews and user Remuneration Between R30,000 and R40,000 cost to company per month based on experience.

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Cape Town City Centre: Technical Writer

Cape Town City Centre: Technical Writer

Posted on 2025-06-23 00:00:00

Job Summary

Role Overview: The purpose of this role is to develop and maintain clear, concise, and accurate product documentation that helps users understand and effectively use the product; as well as to ensure completeness of required product record-keeping. This includes release notes, user manuals, specific guides, tutorials, FAQs, and other instructional materials. Location: Hybrid Cape Town / Johannesburg Qualifications and Experience: Matric / National Senior Certificate (NSC) / GCSE / Equivalent Technical writing certification or course Minimum of 3-5 years experience in software development environment Key Responsibilities: Create and maintain product launch documentation. Create and maintain user documentation that is complete, clear and user-centred. Continuously improve documentation value through ongoing updates and innovation. The documentation is intended to help users achieve a goal through the quick and efficient transfer of information. Collaborate with development teams to gather information on software products and services Respond to customer inquiries related to technical documentation Continuous Learning: Since technology is constantly evolving, a Technical Writer is expected to stay updated with latest documentation trends and relevant technology related to documentation tools as well as to the products for which they are writing. Critical Technical and Behavioural Skills Required: Working knowledge of Hyper automation products (or an equivalent LCAP) at Developer level – this includes being comfortable with the software objects and applications within the Platform, hardware devices used with it, and other technical tools relevant to the product as they are added. A background in software development is preferred. Attention to Detail: Technical documentation requires accuracy and precision. Paying attention to details ensures that the information provided is correct and consistent. Analytical Thinking: The ability to analyze complex technical information and distill it into clear, understandable content for users is essential. This includes understanding the product functionality and its implications for users. Problem-Solving Skills: Technical writers often encounter challenges such as unclear information or complex concepts. Being able to research, analyze, and find solutions to these challenges is key. Adaptability: Products and technologies evolve rapidly. Technical writers need to adapt to changes, new features, and updates quickly, while also adjusting their documentation accordingly. Collaboration and Teamwork: The Technical Writer works closely with subject matter experts, developers, designers, and other stakeholders. Strong collaboration skills help in gathering information, validating content, and ensuring documentation meets the needs of all stakeholders. Time Management and Prioritization: Managing multiple projects and deadlines is common for technical writers. Effective time management and the ability to prioritize tasks ensure that documentation projects are completed on schedule. Empathy and User Advocacy: Understanding the perspective of the end-users and advocating for their needs in the documentation is important. Empathy helps in creating documentation that is user- friendly and addresses common user challenges. Clear Communication: Beyond writing skills, clear verbal communication is important for discussing requirements, gathering information, and collaborating with team members. Professionalism and Ethics: Upholding professional standards in communication, respecting confidentiality, and maintaining ethical conduct in handling sensitive information are essential traits for technical writers.

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Posted in Jobs in Cape Peninsula, Jobs in Cape Town City Centre, Jobs in Cape Town Region

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