Job Description
About the Role
Be the human connection behind every beautiful purchase. As a Customer Service Agent, you’ll be the first point of contact for customers, offering warm, efficient, and solution-oriented assistance across platforms like email, live chat, and phone. This role is ideal for someone who is passionate about people, detail-oriented, and able to remain calm under pressure while representing a high-end lifestyle brand.
Key Responsibilities
- Handle customer inquiries regarding orders, deliveries, returns, and product details.
- Ensure that all customer interactions are professional, courteous, and aligned with the brand’s tone.
- Log customer interactions in CRM software and follow up on unresolved issues.
- Coordinate with logistics, warehouse, and eCommerce teams to resolve service challenges.
- Escalate complex issues appropriately and provide proactive updates to customers.
Requirements
- Grade 12; diploma in customer service or business admin is a plus.
- 2+ years of experience in a customer service environment, preferably in retail or e-commerce.
- Excellent written and verbal communication skills.
- Experience with CRM or ticketing systems like Zendesk or Freshdesk is advantageous.
- A calm, empathetic, and solution-focused personality.
Qualifications
- Grade 12; diploma in customer service or business admin.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Retail Jobs in Western Cape
In the Western Cape, the retail industry is a significant sector, employing thousands of people and contributing substantially to the regional economy. Typically, roles within this field involve supporting sales teams, managing store operations, and providing exceptional customer experiences. Generally, these positions require a combination of business acumen, communication skills, and flexibility.
When it comes to salary expectations for retail positions in Western Cape, it’s difficult to pinpoint exact figures due to the variability in factors such as experience, company size, and industry sector. However, broadly speaking, salaries for entry-level retail roles can range from around R20 000 to R40 000 per annum, while more senior or specialist roles may command salaries between R60 000 to R120 000 per annum. Experience, qualifications, and specific job requirements often influence actual salary ranges.
Common skills required for retail positions include excellent communication and interpersonal skills, the ability to work in a fast-paced environment, basic knowledge of point-of-sale systems and inventory management, as well as the capacity to adapt to changing sales trends and customer needs. Retail managers may also need to possess strong leadership and analytical skills, while those in more technical roles might require expertise in areas such as supply chain management or data analysis.
The retail industry is a diverse sector, employing professionals in various types of stores, from high-street retailers to specialist boutiques. Financial services sector companies often have large retail operations, while technology industries frequently incorporate e-commerce and digital sales platforms into their retail strategies. Manufacturing companies may also have retail arms for direct sales or product demonstrations.
Career development opportunities exist throughout the retail industry, with many roles offering potential for promotion to senior management positions or specialized departments such as visual merchandising or customer service training. Typically, employees in this field can expect to gain valuable experience and develop new skills through ongoing training programs, which may include leadership development courses, sales strategies workshops, or technical skill-building sessions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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