Job Description
About the Company
Carrol Boyes is an iconic South African brand, merging art and homeware to create functional art. As a leading homeware brand, we bring luxury into every room of the home, creating memorable moments in the everyday lives of people both nationally and internationally.
About the Role:
Be the human connection behind every beautiful purchase. As a Customer Service Agent, youll be the first point of contact for customersoffering warm, efficient, and solution-oriented assistance across platforms like email, live chat, and phone. This role is ideal for someone who is passionate about people, detail-oriented, and able to remain calm under pressure while representing a high-end lifestyle brand.
Key Responsibilities:
- Handle customer inquiries regarding orders, deliveries, returns, and product details.
- Ensure that all customer interactions are professional, courteous, and aligned with the brands tone.
- Log customer interactions in CRM software and follow up on unresolved issues.
- Coordinate with logistics, warehouse, and eCommerce teams to resolve service challenges.
- Escalate complex issues appropriately and provide proactive updates to customers.
Minimum Requirements:
- Grade 12; diploma in customer service or business admin is a plus.
- 2+ years of experience in a customer service environment, preferably in retail or e-commerce.
- Excellent written and verbal communication skills.
- Experience with CRM or ticketing systems like Zendesk or Freshdesk is advantageous.
- A calm, empathetic, and solution-focused personality.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Send a thank-you email within 24 hours after your interview.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Bellville: Senior Bookkeeper III posted by Hire Resolve
A well-established Financial Services Provider (FSP) is seeking a Senior Bookkeeper to join their team. The successful candidate will be…
View JobDurbanville: Assistant Accountant â Durbanville (hybrid)
REQUIREMENTS Degree / Diploma in Accounting or busy with qualification 35 years experience in a Junior Accountant role 3 years…
View JobJohannesburg: Payroll Manager posted by Hire Resolve
Executive Career Opportunity: Payroll ManagerLocation: HR Head Office in Sandton, Gauteng Industry Sector: Automotive (Large Multi-Company Group) Salary:...
View JobWestern Cape: Financial Accountant posted by Network Finance
Duties:Taking charge of daily financial operations and maintaining accurate bookkeeping.Preparing and posting journals using QuickBooks (strong proficiency...
View JobDurbanville: Audit Manager posted by Hire Resolve
Hire Resolve's Client is currently hiring an Audit Manager to join their team based in the Northern Suburbs of Cape…
View JobBellville: Senior Bookkeeper III posted by Hire Resolve
A well-established Financial Services Provider (FSP) is seeking a Senior Bookkeeper to join their team. The successful candidate will be…
View Job
Browse Employers
Job Alerts