Job Description
Duty Manager | Luxury Boutique Hotel | Cape Town
Salary: Negotiable Depending on Experience
Kendrick Recruitment is seeking an experienced and professional Duty Manager to join a luxury boutique hotel in Cape Town. This role requires a confident leader with excellent guest service skills and the ability to oversee smooth operations across multiple departments.
Key Responsibilities
Guest Experience
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Personally welcome VIP, repeat, and special occasion guests with tailored attention
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Oversee check-in and check-out processes to ensure efficiency and professionalism
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Handle guest complaints and feedback, resolving issues promptly and effectively
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Engage with guests in public areas, building rapport and anticipating needs
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Ensure guest requests, such as tours, transfers, and reservations, are actioned promptly
Operational Oversight
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Act as the Manager on Duty (MOD), ensuring seamless operations in the absence of senior management
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Conduct regular property checks to monitor housekeeping, public areas, and maintenance standards
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Liaise with Housekeeping to ensure room readiness and efficient turnaround of arrivals and departures
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Coordinate with Food & Beverage on guest requirements and service standards
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Ensure front office maintains accurate guest profiles and billing
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Oversee security protocols and respond swiftly to operational challenges
Team Leadership
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Lead by example, setting high standards for grooming, etiquette, and service
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Supervise and support the Front Office team to ensure delivery of hotel standards
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Motivate, mentor, and train junior staff as required
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Assist with scheduling to maintain adequate departmental coverage
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Promote teamwork and collaboration across departments
Administration & Communication
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Compile accurate Duty Manager reports highlighting guest feedback, incidents, and follow-ups
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Conduct thorough shift handovers with management and colleagues
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Monitor cash handling and compliance with financial procedures
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Track and report guest feedback trends and operational challenges
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Support compliance with health, safety, and legislative requirements
Requirements
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Minimum 23 years experience in a supervisory, assistant manager, or duty manager role within hospitality
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Strong leadership, communication, and problem-solving skills
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Guest-focused mindset with excellent attention to detail
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Ability to remain calm and make sound decisions in high-pressure situations
This is a fantastic opportunity for a motivated hospitality professional to further their career within a prestigious boutique hotel environment
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