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Cape Town: Duty Manager posted by Kendrick Recruitment

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Job Description

About the Role

Kendrick Recruitment is currently seeking an experienced and professional Duty Manager for a luxury property group based in Camps Bay. This role is ideal for a polished hospitality professional who excels in guest relations, operational oversight and leading teams within a high-end hotel environment.

Key Responsibilities

  • Ensure a seamless guest journey from arrival to departure
  • Handle guest queries, requests and complaints promptly and professionally
  • Maintain exceptional service standards in line with luxury brand expectations
  • Oversee daily hotel operations during assigned shifts
  • Coordinate closely with housekeeping, maintenance, food and beverage and reception teams
  • Ensure all departments operate efficiently and meet established standards
  • Supervise and support front-of-house teams
  • Assist with staff training, development and performance management
  • Lead by example to foster a culture of professionalism and service excellence
  • Complete daily operational reports and shift handovers
  • Monitor occupancy, special requests and VIP arrivals
  • Ensure compliance with health, safety and company policies

Requirements

Minimum 35 years experience in a similar role within a luxury hotel environment

Strong front-of-house and operational management experience

Excellent guest relations and complaint resolution skills

Confident leadership ability with a hands-on management approach

Computer literacy and experience with hotel management systems

Strong administrative and organisational skills

Ability to work flexible shifts, including weekends and public holidays

Qualifications

Formal education/certifications (if applicable)

Salary & Benefits

Salary: Negotiable DOE

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

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The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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