Cape Town: Food & Beverage Director posted by Bushwise

About the Role

As a Food & Beverage Director at Bushwise, you will be responsible for providing the highest level of hospitality in all F&B outlets, ensuring total guest satisfaction and organisational profitability through effective utilisation of resources. You will continuously delight guests by offering trend-setting and innovative products and services.

Key Responsibilities

• Provide the highest level of hospitality in all F&B outlets.
• Achieve total guest satisfaction and organisational profitability through effective utilisation of resources.
• Continuously delight the guest by offering trend setting and innovative products and services.
• Plan, Forecast and Budget revenues and costs for the department.
• Staff and schedule associates, allocating duties to maximise associate productivity and minimise payroll costs.
• Create a work environment that is high in employee morale, providing constant learning & development.
• Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Recruit, manage and perform appraisals of associates in the department.
• Develop and implement the annual plan using the Business Excellence Model framework.
• Manage and lead associates to ensure maximum productivity.
• Oversee outlet managers and supervisors with day-to-day running of their departments.
• Oversee daily activities of all F&B outlets, including banquets.
• Work with outlet chefs on cuisine, menu planning & design for various outlets/banquets.
• Ensure prompt, efficient and accurate service is provided to all guests through regular monitoring and feedback.
• Conduct regular meetings with outlet managers and supervisors, monitoring guest concerns, compliments and suggestions.
• Organise food festivals and develop guest loyalty and retention programmes.
• Compile and review monthly profit and loss statement for various outlets and assist in implementing approved budget.
• Ensure operational standards are followed for all equipment and processes.
• Maximize F&B profitability by implementing cost containment strategies for all outlets.
• Prepare promotion and marketing/PR plans for various outlets and execute the same.
• Conduct refresher-training programmes for associates and guide new members of the department.
• Maintain regular contacts with corporate and individual customers, building strong relationships with them.
• Stay informed about local, national and international best practices/trends in food service, interior design, technology and entertainment in F&B.
• Develop departmental trainers and oversee all training activities within the department.
• Ensure procurement of high-quality raw materials and cost-effective equipment.
• Revise manager’s duty list to ensure reporting and reconciling is covered.
• Perform audits and maintain positive audit results.
• Update and complete KRAs, identifying new ones and allocating them to associates.
• Address grievance and counselling issues among department associates.
• Ensure safe working practices that do not harm or injure self or others.
• Anticipate possible hazards and conditions, correcting or preventing them from happening.
• Maintain highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.

Requirements

• Graduates from reputed hotel management schools (desirable)
• Graduates with experience in hotels or hospitality sector
• 1 to 2 years in similar position (desirable)

Salary & Benefits

Not mentioned